jTickets is a flexible and robust Customer support system built for Joomla. It helps you streamline web- and email-based requests, improving customer support quality, efficiency, and response time.
The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk etc department to react quickly to inbound inquiries and track and respond to all requests. Do you receive many e-mails and want to answer them with a team of agents? You're going to love jTickets.
With this plugin, you can manage support for your community members and they can if you activate the plugin attached, the members can see their specific tickets.