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This is very strange that you cannot contact us using our website contact form. It works and our customers use it regularly. In case you have a problem in using that, you can use our paypal email address to contact us. Also, we have checked subscriptions on our site and did not found a transaction with any kind of problem.
Anyway, if you have bought it, give us your paypal email address and we will check the issue immediately.
You can also directly email us on email@example.com