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Can't Access Support For My Guru Pro Bundle

8 years 4 months ago
  • Russell's Avatar
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  • Russell
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  • Posts: 7
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JomSocial Active GURU Active

Hi Guys
I have the same problem listed here:
www.jomsocial.com/forum/pre-sales-questions/30967-guru-pro

I was told from the ijoomla guys to get support from this site but I can not post in the Guru forum area

please help

8 years 4 months ago
Licenses:

Hi, Russell.

Thank you for reporting this.
I asked our forum developer to grant you access as soon as possible.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
Licenses:

Hi, Russel.

Please, try now.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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