FAQ  - Frequently Asked Questions

Pre-Sales

Yes, but not out of the box. JomSocial does not have built-in membership/subscription facilities to allow this; however, our growing list of extension developers have come up with a number of high quality subscription tools that would meet the most demanding requirements. View membership addons.

Our pricing start at $99 for the standard edition. Our most popular plan costs $149. Visit our pricing page for more details and a table comparing all plans.

We aim to release JomSocial for Joomla 3.0  in May 2013. This version will also include responsive design.

Yes. JomSocial uses native Joomla User object and thus existing users will automagically have their own JomSocial profiles. It will also work with your Joomla template, as JomSocial is just another extension in Joomla.

No, JomSocial does not support any form of Joomla ACL at this point in time. ACL is on our roadmap and we expect to fully support ACL by August 2013.

JomSocial does not impose any limit on the number of users you can have in your community; however, please note that a growing community will always consume more resources over time.

Licences

Renewals are 40% off the original price for the standard plan and 50% off the original price of the professional plan. We aim to make it as easy as possible for you to continue your subscription and enjoy all the new features.

Visit My Account page to download the latest version.

Yes, you can install it on as many domains as you want. However, keep in mind, we only support the domain you register with us.

Your license is good for 6 months. During this 6 months period, you get access to our VIP forum support and all the new releases.

Sure, just click the upgrade button on My Account page and you'll be taken to the payment page to pay the balance.

No, the download area is only available for active subscription holders. We advise you to download the last version of JomSocial before your subscription expires.

Yes, provided that your subscription is still active. Using this link you can download any version of JomSocial. Just make sure that you know the exact version number you want to download, and use it to replace the X.Y.Z.
http://www.jomsocial.com/component/account/?view=download&id=REFERENCENUMBER&email=YOUR@EMAIL.COM&ver=X.Y.Z.

Yes, absolutely. JomSocial will continue to work exactly as usual; however, you will not be able to download new updates or obtain support without an active subscription.

Requirements

No, JomSocial requires Joomla to be installed on your server first; it is built exclusively for Joomla.

Since 07 January 2013, JomSocial 2.8 requires at least Joomla 2.5.6 or Joomla 3.0.2; however, full support for Joomla 3 is still a work in process and official technical support for this version is not provided. Support for Joomla 1.5 is only available in version 2.6 and lower.

No, JomSocial can only run on MySQL/MySQLi databases.

Yes, JomSocial is GPL software that can be installed on an unlimited number of domains. Your freedom is guaranteed

Support

While we try our best to help everyone with minor customizations, our top priority is to assist valid issues that are covered in our support policy. If you need customization and help setting up JomSocial, check out our services department.

Our dedicated support team is available around the clock from Monday through Friday.

Make sure that there is at least one active subscription assigned to your forum account as explained here and kindly post your questions on our Dedicated Support Forum.

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