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4.4.3 and message loading

6 years 8 months ago

#179131

Topic Author
bahaaeldin
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JomSocial Active Socialize Active

Hello,
after upgrading to 4.4.3 can not load the message or chat. please see attachment. The loading screen is remaining without any progress.

Attachments:

6 years 8 months ago

#179132

Topic Author
bahaaeldin
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Posts: 57
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Licenses:

JomSocial Active Socialize Active

aha. it caused also by "socialized toolbar". Once i removed. it works back. any upgrade for this issue?

6 years 8 months ago

#179297

Michał
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Moderator
Posts: 13447
Thank you received: 3689

Licenses:

HI.

Thank you for contacting us.
"Jomsocial Toolbar for Socialize Template" is outdated. Please, try to use JS Toolbar instead.
It should be available in latest Socialize package.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

6 years 8 months ago

#179316

Topic Author
bahaaeldin
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Posts: 57
Thank you received: 0

Licenses:

JomSocial Active Socialize Active

Thank you for your reply.
I shifted to the JS Toolbar. However, the problem remains the same. there is a jQuiry problem with other "third party application (corejoomla survey)" please see attached file 1& 2.

the other problem I reported it before an is remaining the same. JS toolbar (messages red bubble) announcement is not synchronized with the integrated JS tool bar . please see attacched 3

Attachments:

6 years 8 months ago

#179365

Topic Author
bahaaeldin
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Fresh Boarder
Posts: 57
Thank you received: 0

Licenses:

JomSocial Active Socialize Active

One more thing please . when I use JS toolbar for logging in I receive this message

"The security token did not match. The request was aborted to prevent any security breach. Please try again."

try to reload the page and try again many time I receive the same message . I use the Jomsocial login component for log in which is only working

6 years 8 months ago

#179372

Michał
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Moderator
Posts: 13447
Thank you received: 3689

Licenses:

HI.

Please, try this solution: www.jomsocial.com/forum/installation/371...-4-4?start=14#178504

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

6 years 8 months ago

#179430

Topic Author
bahaaeldin
Offline
Fresh Boarder
Posts: 57
Thank you received: 0

Licenses:

JomSocial Active Socialize Active

Hi
thanks for the idea of easy jQuiry which solved the third party component loading. still here 2 issues are remaining the same:
- whenever logging in through JS toolbar, receive the following message "The security token did not match. The request was aborted to prevent any security breach. Please try again.". I tried in different browsers, different username and in different times.
- as i announced before there is no sync of message notification (red bubble) between JS toolbar and integrated jomsocial component toolbar. (see attached)

I hope to receive a soon fix

Attachments:

6 years 8 months ago

#179496

Michał
Offline
Moderator
Posts: 13447
Thank you received: 3689

Licenses:

HI.

1. Try to disable Joomla cache (I disabled it already) and clear browser cache and cookies. Then try again.
2. This is known issue and will be fixed with new version 4.4.4. It will be available this week.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

Moderators: Piotr Garasiński

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