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I can not update Jomsocial with iJoomla Installer. Opens a blank window!

8 years 4 months ago
  • pedrox's Avatar
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  • pedrox
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Licenses:
JomSocial Expired Socialize Expired

Hi,
I can not update Jomsocial with iJoomla Installer. Opens a blank window!

Thanks

ISSUE SUMMARY:


STEPS TO REPLICATE:
1
2
3
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5
RESULT
EXPECTED RESULT
BROWSER

8 years 4 months ago
Licenses:

Hi, Pedrox.

Please, make sure you're using latest version of iJoomla Installer.
Browse here: www.jomsocial.com/component/digistore/licenses
Download JomSocial package, unzip it and install iJoomla Installer.
Then try again.

Remember to provide license number to appropriate field.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • pedrox's Avatar
    Topic Author
  • pedrox
  • Offline
  • Fresh Boarder
  • Posts: 9
  • Thank you received: 1
Licenses:
JomSocial Expired Socialize Expired

I updated the Joomla but now says

Upgrade Required

Purchased on: 02-03-2015

Thanks

8 years 4 months ago
Licenses:

Hi, Pedrox.

I get: Error connecting to the server: SSL connect error
While trying to upgrade using iJoomla Installer.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 3 months ago
  • pedrox's Avatar
    Topic Author
  • pedrox
  • Offline
  • Fresh Boarder
  • Posts: 9
  • Thank you received: 1
Licenses:
JomSocial Expired Socialize Expired

Hi,
Still with the same problem! I do not know how to upgrade!

Thanks

8 years 3 months ago
  • pedrox's Avatar
    Topic Author
  • pedrox
  • Offline
  • Fresh Boarder
  • Posts: 9
  • Thank you received: 1
Licenses:
JomSocial Expired Socialize Expired

Hi,
I can not update with iJoomla Installer

Warning
Error connecting to the server: SSL connect error

Error
Invalid URL

Unable to find install package

Thanks

8 years 3 months ago
Licenses:

Hi, Pedrox.

Please, read Alin's answer here: www.jomsocial.com/forum/installation/314...-is-not-valid#153389

Just browse here: www.jomsocial.com/component/digistore/licenses
Download JomSocial package.
Unzip it.
And install using Joomla Installer (default extension installation in Joomla!).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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