ISSUE SUMMARY: I get an Internal Server Error when trying to open a user while logged off


STEPS TO REPLICATE:
1 go to community menu
2 try to open any user
3
4
5
RESULT: internal server error
EXPECTED RESULT: permission denied message with logon boxes
BROWSER: mozilla, chrome


error log:
[Sun Mar 29 00:45:18 2015] [error] [client 90.205.207.232] File does not exist: /home/yssyzsna/public_html/500.shtml, referer: www.therockandwall.com/community
[Sun Mar 29 00:45:12 2015] [error] [client 90.205.207.232] File does not exist: /home/yssyzsna/public_html/cache/com_zoo/images/bishop_4e4f85c617ff57444b362e4f63b2ca5c.jpg, referer: www.therockandwall.com/community
[Sun Mar 29 00:43:32 2015] [error] [client 90.205.207.232] File does not exist: /home/yssyzsna/public_html/500.shtml, referer: www.therockandwall.com/community
[Sun Mar 29 00:40:05 2015] [error] [client 90.205.207.232] File does not exist: /home/yssyzsna/public_html/403.shtml, referer: www.therockandwall.com/administrator/ind...m_admin&view=sysinfo
[Sun Mar 29 00:40:05 2015] [error] [client 90.205.207.232] File does not exist: /home/yssyzsna/public_html/403.shtml, referer: www.therockandwall.com/administrator/ind...m_admin&view=sysinfo
[Sun Mar 29 00:39:33 2015] [error] [client 90.205.207.232] File does not exist: /home/yssyzsna/public_html/cache/com_zoo/images/bishop_4e4f85c617ff57444b362e4f63b2ca5c.jpg, referer: www.therockandwall.com/community
[Sun Mar 29 00:39:23 2015] [error] [client

Hi Ivan,

I just test it and seems working fine, I logged out from jomsocial toolbar and fine.

thank you

Hi Dimas,

it works when you are logged in, but not when you are not.

Could you please try again..?

Thanks

This is what I get from my web hosting provider (Rochen):

Knowledge Base Internal Server 500 Error
Are you receiving an Internel Server 500 error when trying to access your website? If so, this article will explain how you can resolve this.

In almost all cases a Internal Server 500 error on our servers indicates that you have incorrect file/directory permissions set. This may be due to someone with access to your files adjusting them without realizing the implications or a script that you're running modifying them without your knowledge. You can resolve this error by ensuring your file/folder permissions are set correctly. All files should be 644 and folders 755. One exception to this is configuration files (such as Joomla's configuration.php) which should have file permissions set to 640. Once set correctly, you should not need to adjust them again. You can reset your file/directory permissions in bulk via FTP.


If this does not resolve your issue the remaining possibilities for the cause of the 500 error are: 1) you have invalid directives in your .htaccess file(s) which you'll need to fix, or 2) a PHP script that you're running is corrupted.


Could this be related to Joomla 3.4 and htaccess file?

I did a restore on my test site and upgraded JS to v4.0.2 leaving Joomla on v 3.3.6 and got the same Internal Server Error. So it is definitely JS 4 causing this problem.

Can you investigate please?

another update, any profile that is public loads without problems.

Other that he more privacy restrictions in place goes to Internal Server Error

Hi Ivan,

#1 Have you reset the htaccess file? make sure you are using htaccess from original Joomla itself.

#2 please you update to the latest Joomla version, the permission changes actually caused by Joomla issue, please you use Joomla 3.4

thank you

Hi Dimas,

#1 - how can I reset htaccess file? I am sure that I am using the original joomla file

#2 - I got the error even on Joomla 3.4.1, now upgraded the test site to the latest Joomla version, and still get the error.

Please advise

Thanks

Ivan

Ah I see, I afraid this issue caused by this component "ACL Manager".. please you try disable it.

Hi Dimas,

that solution didn't work. Please see the screenshot attached.

Are you sure you are testing it on my test site?

Yes I test on your site, now I re-test it and I cant see the error right now, I am a guest now and click some profile and seems working fine

If I see non-public user this is what I get now, which this is correct behavior

Sorry Dimas, tbis is not my user!

When you do the screenshot, can you do the whole site screen?

Thanks

ops I debug wrong site, but well, I re debug it and working on your site as well

Hi Dimas, this is my live site. There is no problem with this one.

It is the test site that has problem.

Please take a look at the detials I sent...