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Per your request I am starting a third topic related to this video issue

10 years 2 days ago
  • Skyler's Avatar
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  • Skyler
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OK, I have updated to the latest version per your instruction:
I ran this cron:
www.werssc.com/index.php?option=com_community&task=cron
I get this error:
<messages>
<message>Could not convert video</message>
<message>No temporary videos to delete.</message>
<message>No files to transfer.</message>
<message>No Videos to transfer.</message>
<message>
No avatars or cover of users needed to be transferred
</message>
<message>
No avatars or cover of groups needed to be transferred
</message>
<message>Removed Pending Invitation for Past Event</message>
</messages>

THE VIDEO IS NOT CONVERTED:

You can see past discussions here:
www.jomsocial.com/forum/jomsocial-3-2-re...ide-the-private-info
www.jomsocial.com/forum/jomsocial-3-2-re...ploads-don-t-process

I really do appreciate your help in getting this working for me - I'm confident you will.

login info is included again.

10 years 1 day ago
Licenses:

Hi, Skyler.

Makeu sure that you have FFMPG installed on your server.
Make sure that you have correct path to FFMPG library.
Check if you're on CentOS.

Ask you hosting provider for help if you not sure...

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- Tell us how to replicate the problem, we can't fix it if we can't find it.
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9 years 11 months ago
Licenses:

Hi, Skyler.

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

- Instead of saying: 'it's not working', explain the problem in detail.
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- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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9 years 11 months ago
  • Skyler's Avatar
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The ffmpeg is installed on your server and from what I can see working. Your server is using CentOS. The correct path to the ffmpeg binary is:

/usr/bin/ffmpeg

Please check these settings with the tech support of Jomsocial and let us know if we can do anything to assist you.

Best Regards,

Alexander C.
Technical Support Team

9 years 11 months ago
Licenses:

Hi, Skyler.

Please upgrade to current version of JomSocial -> 3.2.0.5 and check if issue still persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Skyler's Avatar
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I have upgraded as instructed.
Although the videos are under "pending videos" - I can't seem to get the out of there.

cron says this:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<messages>
<message>Could not convert video</message>
<message>No temporary videos to delete.</message>
<message>No files to transfer.</message>
<message>No Videos to transfer.</message>
<message>
No avatars or cover of users needed to be transferred
</message>
<message>
No avatars or cover of groups needed to be transferred
</message>
<message>Removed Pending Invitation for Past Event</message>
</messages>

9 years 11 months ago
Licenses:

Hi, Skyler.

Please read this document and follow instructions: www.dropbox.com/s/vhekitc2zkxo9s8/FFMPEG...0a%20Centos%206X.pdf

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Skyler's Avatar
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This is the information that they needed:

SSH Command to locate path to ffmpeg: whereis ffmpeg
Result:
/usr/bin/ffmpeg

SSH Command to discover version: ffmpeg -version
Result:
FFmpeg version 0.6.5

SSH Command to locate path to flvtool2: whereis flvtool2
Result:
/usr/bin/flvtool2

SSH Command to discover version: flvtool2 -version
Result:
FLVTool2 1.0.6

9 years 11 months ago
Licenses:

Hi, Skyler.

Version of FFMPEG installed on your server is too old.
JomSocial need ffmpeg 2.0.1 or higher and libx264 in order to convert videos.
Please ask your hosting provider to upgrade FFMPG to 2.0.1 or higher.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Skyler's Avatar
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  • Skyler
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Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Expired

They have upgraded to the latest version:
The ffmpeg is upgraded to the latest stable release 2.2.2 in accordance to your request:

Code:
root@serv01:/opt/ffmpeg# ffmpeg --version
ffmpeg version 2.2.2 Copyright (c) 2000-2014 the FFmpeg developers
built on May 21 2014 14:43:44 with gcc 4.4.6 (GCC) 20110731 (Red Hat 4.4.6-3)


This is the error I get when I try to run this URL:
www.werssc.com/index.php?option=com_community&task=cron

<messages>
<message>Could not convert video</message>
<message>No temporary videos to delete.</message>
<message>No files to transfer.</message>
<message>No Videos to transfer.</message>
<message>
No avatars or cover of users needed to be transferred
</message>
<message>
No avatars or cover of groups needed to be transferred
</message>
<message>Removed Pending Invitation for Past Event</message>
</messages>

9 years 11 months ago
Licenses:

Hi, Skyler.

Now please ask if libx264 is installed and compiled on server.

If you are upgrading ffmpeg on your server and you use a local copy of php.ini file in your cpanel you will need to check that it does not need to be updated after any ffmpeg server updates. Ffmpeg adds extension = "ffmpeg.so" into the servers master php .ini file so if your local copy isn’t updated video conversion will not work.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Skyler's Avatar
    Topic Author
  • Skyler
  • Offline
  • Fresh Boarder
  • Posts: 26
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Expired

Here is their response:
Yes, the libx264 is installed and is the latest version available for the OS.

9 years 11 months ago
Licenses:

Hi, Skyler.

Hmmm... I presume that you don't use local copy of php.ini...
I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
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Licenses:

Hi,

I debug this issue and I get this :

/usr/bin/ffmpeg: No such file or directory

can you make sure the ffmpeg path is correct, please?

thank you

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