Hello,

we are using Jomsocial Pro 4.4.1.
The drop downs does not show on home and profile pages, when clicking on settings, search, message or notification icons. Please see attached image.

Hi Karen,

Would you mind provide me backend and FTP access, please?

To put private info please you follow this
1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

thank you!

Hi Dimas,

Thank you for getting back to us.
I have provided the backend and ftp details.


King Regards

Hi Jody,

Weird, this issue only happens on jomsocial home page, and no javascript error on the console log.. but actually those features are working fine on another page..

anyway, did you modify the code before?

Hi Dimas,

I only did styling/customisation using less, Other then that did not modify any php file. I have tried removing all my css styling, but still did not help.
It seems that java script is not working on the homepage.
Do you think it might be related to Joomla menu item? If you check under the menu (Footer - For Students), the menu item type is "Home".
from the menu item listing view I see this - (& #9733; JomSocial » frontpage) is this normal?

Also, could please check under the "view page source" if your JavaScript file is actually loading on the homepage?

Regards
Karen

Hi Karen,

The javascript is loaded fine, everything is working fine, only tabs and stream menu are not working..

Please you re-install your jomsocial with version 4.4.2, I hope it will help..

thank you!

Hi Dimas,

I have updated jomsocial to the latest version 4.4.2. But sill experiencing the same issue. any ideas??

Thank you
Karen

Hi Dimas,

I have removed all my custom css and JavaScript/jQuary code. Still the same issue exist.
Do you think maybe it's related to the Helix3 template we are using?
Or maybe a plugin is causing this?

Karen

Hi Karen,

I marked this issue as bug from now, another customers reported the same thing before..

I will let you know once we fixed the issue.

thank you!