hello,

I bought and installed the template "Socialize", but I have a display problem.

On the home: www.snoopcity.it/index.php?option=com_co...frontpage&Itemid=166

just load the page, the menu appears and disappears "JomSocial toolbar".

Appears for 1-2 seconds and then disappears, can you help?

thanks

Hi SnoopCity,
I have noticed the problem and informed to our developer.
Once I get response from them, I will be back to you asap.
Thanks

I need to solve this problem, you can help quickly. I paid quickly.

Hi SnoopCity,
Good news, We are working on this issue.
And you will get the solution asap.
Thanks for your patience.

ok.

Hi SnoopCity,
We have fixed the problem and it is coming with our next version.
But we can update your site now. Therefore we need the FTP access to update.
As soon as you filled up the FTP access credential let me know.
I will be back to you.
Thanks

The login credentials for ftp send the email? to what address?

Hi SnoopCity,
There are some fields underneath the forum post. See the screenshot
www.diigo.com/item/image/4dws8/82mu
Thanks

how do I send it in private and not in public?
you have an email?

thanks

Here is the full screenshot if you missed, www.diigo.com/item/image/4dws8/n3cb
or you can send at my private message inbox.
Thanks

Could you give me the address of the private mailbox?

You can send private message from our community
but you can send ftp info by editing your first post.
Thanks

sent message in the comunity

Hi SnoopCity,
I have check the ftp and there is no such template under template folder.
Please assure us that you sent right location.
Thanks