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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

messages

6 years 6 months ago
Licenses:
JomSocial Active

Hi. I click on the icon messages in toolbar. There are not sent, new, to write messages. It was in last version, before updating. What is the problem?

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6 years 6 months ago
Licenses:

Hi, Kristina.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
Licenses:
JomSocial Active

Provided my site details. Thank

6 years 6 months ago
Licenses:

HI, Kristina.

Thank you.

In previous version there was old messaging system. In new version 4.4 we introduced a chat messaging system that replaced previous one.
The problem is that on your site you have JomSocial 4.4.4 but JomSocial default template is for 4.3.1: prntscr.com/gzenfl
You need to reinstall JomSocial - use latest version 4.4.5 and chat will be fully functional.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
Licenses:
JomSocial Active

Thank you. Established version 4.4.5. There are not old dialogues, messages (during 3 years) (((

6 years 6 months ago
Licenses:

Hi, Kristina.

JomSocial 4.4.5 wasn't properly installed on your site so I re-installed it.
Also, to make your older messages to appear, you need to run cron job.
Now, chat system works fine: prntscr.com/gzoxa9

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: kristina
6 years 6 months ago
Licenses:
JomSocial Active

Thank you. It is working!
And one can observe the problem of my neighboring topic "settings are not saved": the color changed to blue (was violet) and other settings (head, styles).

6 years 6 months ago
Licenses:

hi, kRISTINA.

Good, now we could focus on this issue: www.jomsocial.com/component/kunena/templ...es?Itemid=771#181084

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: kristina
Moderators: Piotr Garasiński
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