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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Friend requests/confirmation and like notifications are not send.

6 years 10 months ago
  • mark's Avatar
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  • mark
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  • Posts: 48
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Licenses:
JomSocial Active Socialize Expired

Some of the notifications are not send by e-mail even when the settings are that they should. Is this a known problem?

Regards, Mark

6 years 10 months ago
Licenses:

HI, Mark.

Thank you for contacting us.
Please, edit your first post, click switch below main text field and in new field, please, provide us your site credentials so we could investigate.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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