Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Email notification problems

8 years 3 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:

Hello

We have a certain number of email notifications ticked in the back end but emails for friends requests, event invites or group announcements are not working for us. Email notifications for private messages and group invites seem to be the only ones working.

Thanks

STEPS TO REPLICATE:
1
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

8 years 3 months ago
Licenses:

HI, James.

I need to access your site.
Please, unlock it for Polish IP: i.imgur.com/xopDWE0.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 3 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi James,

Please you check Jomsocial configuration->privacy->"Default User Email & Notifications", most of email notifs are unchecked, you should check them all, and the reset the existing user's setting.

thank you!

8 years 3 months ago
Licenses:
JomSocial Expired

Hi

We have just tried this on our test site and is still not working. I ticked all the notification and email boxes and pressed the reset button. I tried friend request, event invite and group invite, and as before only the group invite email worked.

Thanks

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi James,

It seems you havet set it properly, I already set them all both on default setting and user existing setting.

Please you test it again,

thank you

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved