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Users activities continuously gone missing

9 years 7 months ago
  • Enes's Avatar
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Hi everyone,

When users upload a photo or add friend, it can be seen their profile page as a stream content. But last few days most of the users stream content get lost on their profile page.

Attachment Capture_2014-09-24.PNG not found



As you can above, there is any stream content. Whatever I done it isn't recording on my profile page stream.

Thanks a lot !

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9 years 7 months ago
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Hi, Enes.

Content can't disappear just like that... please, try to recall if you did something in meanwhile.

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9 years 7 months ago
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Hi Michal,

I think I didn't express myself clear enough and sorry for that. Just let me explain the problem again.

Firstly I didn't change anything on web site.

For example when users like profiles, photos or something else it can be seen on main activity stream page. This is working perfectly and no problem at that stage.

I have a problem on users profile page. If you check admin account profile page you can see 7 activity record at there. That admin account is online since may and made hundreds of activity. All of the activities can be seen on main activity stream page but they cant be seen on users profile page.

You can check two of old users profile page and there is nothing. They uploaded photos, like status or made comment but none of them can be seen on their own profile page like admin account.

taskapi.net/index.php/588gamers/profile
taskapi.net/index.php/493agyuce/profile

Thanks a lot !

9 years 7 months ago
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Hi, Enes.

Ok, sounds clear now... I'll need acces to your database.
Please, edit your first post and add PHPmyAdmin credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
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9 years 7 months ago
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I added database and ftp infos to the first message.

Thank a lot Michal.

9 years 7 months ago
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Hi, Enes.

I can see FTP and htaccess credentials... but where is cpanel/PHPmyAdmin?

- Instead of saying: 'it's not working', explain the problem in detail.
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9 years 7 months ago
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Hi Michal,

Please check it again I added to the notes.

Thank you very much

9 years 7 months ago
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Hi, Enes.

It may be that activities are marked as hidden.
Do a test - you may copy your existing site and create dev site or you may do it on live site - but remember to have SAFE COPY before you proceed.

Delete content of this table: _community_activities_hide and check if activities are back.

- Instead of saying: 'it's not working', explain the problem in detail.
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- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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9 years 7 months ago
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Hi Michal,

I'm really sorry to say that but I have no idea how can I do that :/ Can you help for this ?

Thanks a lot

9 years 7 months ago
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Hi, Enes.

Ok, then just prepare a full copy of your site. You can use Akeeba backup extension.
Then update this thread when you'll be ready...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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9 years 7 months ago
  • Enes's Avatar
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Hi Michal,

I have just prepare back-up file. It is almost 130 mb.

Thank you for your help !

9 years 7 months ago
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Hi, Enes.

I removed records from hidden activities table.. but it seems that it doesn't help...
So I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Enes
9 years 7 months ago
  • Enes's Avatar
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  • Enes
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Thank you very much for your attention Michal.

9 years 7 months ago
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Hi Enes,

please check it, I did this query at phpmyadmin

UPDAT `abq25_community_activities` SET `archived` = '0'

In some reason that activities has been archived. to revert back I did that query. And I turned off archive function at jomsocial backend: configuration > site

Regards,
Albert

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