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Photo duplicated in diferente profiles

1 year 9 months ago
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hi, since I started to delete some profiles and pictures, from that time like 4 months ago, some times 2 profiles have the same picture. Can you check my databases to see if there are ok. thanks!

1 year 9 months ago
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Hi
Can u change the profile pic of the two profile and check them,
There is an issue when you change one profile pic and it also affects others, Currently, I am not entirely sure what exactly you did on site for Profile pictures.
I can go to check the site and other parts if your profile pic is not changing or its reverted after changes, At this time it's hard to assume the issue.
Kindly try to change the pic and let me know with complete details if there is an issue.

Regards

1 year 9 months ago
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hi, you may check the following profiles at my site:
6759
6761
both have the same picture

thanks!

1 year 9 months ago
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Hi
To check the site i need your site information.

Kindly follow the below steps to provide information.
1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


Also, have you tried to change the profile pic for these profile?

1 year 9 months ago
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also the following profiles
6742 & 6741

6527 & 6525

1 year 9 months ago
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done with the details: backend URL, admin credentials and FTP

what it seems to be the problem is that the last user who registers with a picture the one before him also gets the same picture, but it does not happens always

1 year 9 months ago
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Hi
It should not be the same picture as i checked in the fresh package and register with an account to see.
Just to re-verify this issue i am sharing it with our development team to have a look on your site.
I will update you on this once dev team will check it on your site.
Thanks for patience on this issue.

UPDATE:

Hi, we check the issue on your site but unable to replicate this issue on new registration as well.
Can u check with a new registration and let me know the process to replicate it, as we are unable to found this issue on your site and in the fresh package as well.

Regards


Regards

1 year 8 months ago
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HI,

Im still having the same issue. Hope you can help. thanks!

1 year 8 months ago
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Hi
Can you let me know how to replicate this issue? as we are unable to found this issue on your site with registration process as well.
I will create a new user account on your site with steps you can share here.

Regards

1 year 8 months ago
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I dont know how to replicate the issue. Just happens, Can you check the database to see if it happens with fabebook logins or something like that. thanks.

1 year 8 months ago
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Hi
I can ask the details for cpanel to see the database, but for this, we need to create an issue, as there is no issue found on your site , it doesn't require database when new registration not using the other profile pics.

I also tried to create new account using facebook login on your site.
prntscr.com/i3q3bn
prntscr.com/i3q4ea
prntscr.com/i3q4qx
And its showing fine, It also imported my profile pic from facebook, not from any other user. Kindly create a new account and check its working fine on your site.


Regards

1 year 8 months ago
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Hi, i update the information por the cpanel

Also the is another new case, check at Jomsocial/monito/members for the 7127 and 7125 this last one did not logged in.
What happens is that a previous profile gets the picture from a new one.

thanks

1 year 8 months ago
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Hi gustavo
The issue we are facing is we are not ble to replicate this bug on your site, on every new registration the profile pic is uploaded and showing fine, It's not taking duplicate pictures.
However, i am checking it with development team take a look at every part to confirm this issue.
I will update you here.

Regards

1 year 8 months ago
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I think i found the issue and it was a third party plugin.

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