Hi, i´m an old user and tried to login, but your system is blocking me. Please, tell me what happened . Thanks. My email is This email address is being protected from spambots. You need JavaScript enabled to view it.

Hi Claudio,

Our records indicate that you purchased our product and then asked for a refund, Once the refund was issued your account was disabled which is standard company policy. I have enabled the account again for you but please be aware if you purchase again you would not be eligible for a refund

Hi Paul,

i never asked for a refund . Check the invoice shop and something about the refund. It is strange to hear about a refund.
By the way, thanks for you help.

Hi Paul,

i checked my email.
my order was = 57527400 and it was March 2 , 2011 .

I didn't asked for a refund.

Thanks,
Claudio Ito

Hi Claudio,

Sorry about the inconvenience. Your account was blocked automatically because someone tried to reset the password without success. It's nothing related to a refund. I just restored the order you quoted on your previous message and I enabled the account and sent you the login info to the email address associated to it.

Thanks for your patience.

Best regards,