Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
Vertical (orientation) photos uploading sideways and squished (vertically)
JomSocial ActiveGURU ActivePublisher ActiveAdAgency ActiveiSEO ActiveSocialize Active
ISSUE SUMMARY:
I'm having a strange issue with photos uploading sideways and squished (aspect ratio is wrong). It's as if the image processor that compresses and sizes the image is not recognizing the image as a vertically oriented photo, so it's scaling down the photo to the correct width (for a horizontal photo -- not a vertical one), and squishing it vertically (for who knows what reason). Horizontally-oriented photos are uploaded and processed just fine.
STEPS TO REPLICATE:
1 Create an album on your profile.
2 Upload a vertically-oriented photo to it.
3 See if it processes it correctly... if so, then the problem just got more complicated.
4 If not, then you have a replicated problem upon which to test.
5 If it did process correctly, try uploading multiple photos in a single batch -- both horizontal and vertially-oriented, and see if it still works. I normally upload batches, so that might be where part of the problem lies.
RESULT
EXPECTED RESULT
BROWSER Firefox for Android (other browsers seem to have the same problem)