ISSUE SUMMARY:
The message notification number is incorrectly reporting the number of message and will not reset, even after clearing all caches (they were disabled anyway)

STEPS TO REPLICATE:
1) Receive a message
2) Read it and/or delete it
3) Refresh the page

RESULT
The message notification number remains at 1 and will not reset.

EXPECTED RESULT
The message notification number would reset to 0 and not be shown.

BROWSER
All.

Hi Todd,

Would you mind provide me phpmyadmin access, please? I think there is something wrong on your database record.

thank you!

Hi Dimas,

Thanks so much for looking into this for us. I've added PHPMyAdmin login details in the private section now.

Thanks again,

Todd

Hi Todd,

I just test it and I dont see any notif message count, or maybe this issue only happens on some specific users? can you provide me the sample user account?

thank you!

Hi Dimas,

No problem, as mine is one of the accounts affected. We've had a few support tickets in from regular users complaining about it as well, but it's obviously an issue that only affects certain users. Weird. :)

I've attached my login details to this message.

Thanks!

Hi Todd,

Thank you for phpmyadmin access..

I need to know the sample user account, since hard to inspect it without the user account.

thank you!

Hi Dimas,

In my last message I posted the login details for my account on the NALCNetwork, as that is one of the accounts effected.

Let me know if you didn't get that or it's not showing up in the private section for some reason.

Thanks!

Hi Todd,

I mean your Jomsocial user account not phpmyadmin user account (I can see it and able to phpmyadmin)

Since this issue cant replicate with your admin account (jomsocial.tech) so I need the another user who has this issue.

thank you!