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registration is not working

8 years 3 months ago
  • Rene's Avatar
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ISSUE SUMMARY:
User are not able to register.

STEPS TO REPLICATE:
After the second step of registration (identifying the gender, city, etc.) and click submit = always returning on the same page with no message.

RESULT = No registration possible
EXPECTED RESULT = registration confirmation and access
BROWSER = all

8 years 3 months ago
Licenses:

HI, Rene.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: resultatsmarketing.net/lorettains
And you request support for: lorettains.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

Also I can't access to your site backend: i.imgur.com/bluI8Sm.png

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8 years 3 months ago
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As requested the domain name of my license has been changed.

8 years 3 months ago
Licenses:

Hi, Rene.

Your supported domain was changed to: resultatsmarketing.net/hrimag2015
Where I can find registration on that site?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 3 months ago
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This development site (hrimag2015) is for our PUBLISHER PRO license.

8 years 3 months ago
Licenses:

Hi, rene.

Ok, please, unlock access to backend: i.imgur.com/MGPA6yj.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 3 months ago
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Everything is supposed to be accessible.

If it is not working, send me your e-mail and the access codes that you want and I will create an ADMIN user for you.

Thanks !

8 years 2 months ago
Licenses:

Hi, Rene.

My email: michael [at] ijoomla.com.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 2 months ago
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Hello Michael,

Here is your login access :

<removed for security reason>

Thanks !

8 years 2 months ago
Licenses:

Hi, Rene.

Issue I mentioned has nothing to do with credentials.
Admin login form is not displayed due to Admin Tools settings: i.imgur.com/MdxaYr6.png
Maybe it blocks my Polish IP?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 2 months ago
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Hello Michael,

I think it should be OK now.

8 years 2 months ago
Licenses:

Hi, Rene.

I'm sorry but it's still the same: i.imgur.com/j2gD57q.png
Am I trying to reach correct URL?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 2 months ago
  • Rene's Avatar
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  • Rene
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  • Thank you received: 0
Licenses:
JomSocial Expired Publisher Expired Socialize Expired

Yes, The URL is OK.

8 years 2 months ago
Licenses:

Hi, Rene.

Then I'm sorry but I can't access your site backend unless Admin Tools is disabled or properly configured.
I'll ask other support staff if they can reach it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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