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Unable to access the JomSocial backend configuration pages

9 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

The problem appeared yesterday, I can access most of the backend pages for JomSocial but not a single one in the "Configuration" menu.

I haven't done any DB modification, neither file modifications except those Albertus adviced to make group name translatable.

The browsers (tried Safari, Firefox, Chrome) say "Empty Response" after a long moment waiting.

9 years 5 months ago
Licenses:

Hi.

Please provide us with working administrator credentials.
I can't login to your site backend.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

Updated and tested.

Thank you

9 years 5 months ago
Licenses:

Hi.

Please, increase max_input_time to 30. Now you have strange setting -1.
Contact with your hosting provider if you don't know how to change it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

I contacted them, and they say the setting was like that before, they didn't change it in the mean time, so if it worked before, there is not reason for this setting to be the cause of the problem. I insisted for them to change it but I ain't sure they will accept.

In the meantime, just to be sure of what they said is true, I changed the PHP configuration in my dev environment (MAMP 3 with PHP 5.4.34 like my hosting) to the value -1 for max_input_time.
The configuration pages in dev environment were still accessible and working after rebooting the dev server with that setting.

Can you have a deeper look at another cause please ?

Do you need the credentials for the SQL database as well ?

9 years 4 months ago
Licenses:

Hi.

Your issue is: ERR_EMPTY_RESPONSE error.
Please, watch this video and try fixes suggested there: vimeo.com/60824619

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi.

Tried the fixes in the video, with each of my browsers : Chrome, Firefox & Safari :

  • empty all cache : no change
  • restart browser : no change
Plus these tests :
  • reboot all routers/modems : no change
  • speedtest.net : ping 16ms, download 26,49MB/s, upload 3,28MB/s

9 years 4 months ago
Licenses:

Hi.

I need tal with other support members. I'll update you when I'll have possible fixes or advices..

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,

Ok.
In the mean time I asked for an upgrade of my hosting, to have higher priority for script execution.
It's already upgraded and still no change :-(

I found a ßeta script analyser in my control panel, I launched an analysis on the configuration page and I'll communicate you the result.

Regards,

Pierre-Philippe

9 years 4 months ago
Licenses:

Hi.

Try this solution: www.jomsocial.com/forum/technical-issues...configuration#106050

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Pierre-Philippe
9 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Setting $isuptodate = true; made it works again ! GREAT !! :-D


Will I still be notified if I check for new version on the Tools>Update page ?

Many thanks :-)

Moderators: Piotr Garasiński
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