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Issue after installation

6 years 4 months ago
  • Ralf's Avatar
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  • Ralf
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Hi i just installed the Last version of Jomsocial.

Mostly all buttons are not working.
Not able to change Profilepic, doesnt even open the selection for a pic.
I can fill the registration form for a new user but the button "continue" is not working.
I m using Joomla 3.8.2 and i installed the 4.2 Jomsocial before but had same issue.

I m not totally new to Jomsocial, i installed already another site motismart.de and had no issues there.

Regards

Ralf

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6 years 4 months ago
Licenses:

HI, Ralf.

Thank you for contacting us.
Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Ralf
6 years 4 months ago
  • Ralf's Avatar
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  • Ralf
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  • Posts: 4
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi,
the buttons and other functions dont work
not possible to upload picture or to register after filling out the fields

6 years 4 months ago
  • Ralf's Avatar
    Topic Author
  • Ralf
  • Offline
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

ftp credential same as for joomla login on ketoclub.de

6 years 4 months ago
  • Ralf's Avatar
    Topic Author
  • Ralf
  • Offline
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

With not working i mean:
Clicking on the button nothing happens. I attached 2 screenshots exactly where it happens.
Not possible to upload picture.
Profile pic or banner

6 years 4 months ago
Licenses:

Hi, Ralf.

I'm sorry but I can't log in:

Benutzername und Passwort falsch oder das Benutzerkonto existiert noch nicht!

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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