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can' t install Jomsocial 4.5

6 years 5 months ago
  • Ernst's Avatar
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  • Ernst
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Hi,
have problems with installing Jomsocial 4.5. After unzipping the package and drag and drop com_community_professional.4.5.zip in the packaging-install-area from Joomla the joomla install-logo run and run and ran... more then two hours. By installing guru I had no problems.
Datas:
Joomla 3.8.2
PHP 7.1.6
Webspace: enough

I have a lot experience with Joomla an have installed hundreds of extensions, but this problem is new, or i be a blockhead.
can yo help me

6 years 5 months ago
Licenses:

Hi, Ernst.

Thank you for contacting us.
Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

I'll try to install it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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6 years 5 months ago
  • Ernst's Avatar
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  • Ernst
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Hi Michal
Tanks for answer.
Have provided the needed credentials .

Greetings
Ernst

6 years 4 months ago
Licenses:

Hi, Ernst.

Thank you.
You can't install JomSocial as your server settings so not meet our system requirements.
Your current value for upload_max_filesize is 8M prntscr.com/hgpez6
While it should be at least 20M.
documentation.jomsocial.com/wiki/JomSoci..._System_Requirements

JomSocial package is quite big so you need that value higher.
Please, contact with your hosting support to increase it or use alternative method of installation - Joomla! folder install.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Ernst
6 years 4 months ago
  • Ernst's Avatar
    Topic Author
  • Ernst
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
thanks, it works after edit the php.ini

greetings from Germany
Ernst

6 years 4 months ago
Licenses:

Hi, Ernst.

Great to hear that :)
Cheers and gratings from neighborhood Poland ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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