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help with instalation

6 years 9 months ago
  • Sanford's Avatar
    Topic Author
  • Sanford
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  • Fresh Boarder
  • Posts: 12
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Expired

i just renew jomesocial, and socialize and all the plug in, i am having dificulty can someone assist me with the install.
<removed for security reason>

6 years 9 months ago
Licenses:

HI, Stanford.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

Also, please, elaborate about your issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
  • Sanford's Avatar
    Topic Author
  • Sanford
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Expired

thank you for a quick response, I will send the info as soon I have the chance. question instead of me renew the software, I repurchase the plug in, and it seemed like I pay more then what I should if I were to click on renew. I had joomsocial pro, it should have cost 99 dollars. can you double check on it for me

6 years 9 months ago
Licenses:

Hi, Sanford.

Yes, that is correct. Renewal of JS Pro is discounted -33%, so yes, you should get it for $99.
But if you purchased new license, discount can't be included.
I've checked your purchase history and indeed you have two licenses.
I'll ask our Billing Department to issue a refund of the cost difference.
If I get confirmation from BD I'll cancel your old license.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
  • Sanford's Avatar
    Topic Author
  • Sanford
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Expired

ok. that will me great. what is the difference that I will receive back
.
<removed for security reason>

if someone could help me update everything that would be great. would it be easier to keep the old license instead of changing it.

6 years 9 months ago
Licenses:

HI, Sanford.

Do you want to be hacked? You posted your site credentials openly so everyone could see it... this is a public forum.
Please, change your site credentials ASAP.
Then please, follow my instruction from previous post. www.jomsocial.com/forum/installation/370...h-instalation#177008

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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