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Add a comment not showing

6 years 9 months ago
  • Patrick's Avatar
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  • Patrick
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Currently running version 4.3.5 with Socialize template and when trying to add a comment to a post the comment will not show, If I hit refresh the comment will appear.

6 years 9 months ago
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HI, Patrick.

Thank you for contacting us.
It sounds like js script issue.
Browse to backend -> Extensions -> Templates -> Socialize -> General and make sure that Optimize JS is disabled.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Patrick
6 years 9 months ago
  • Patrick's Avatar
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  • Patrick
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Licenses:
JomSocial Active AdAgency Expired iSEO Active Socialize Active

Optimize JS is disabled. and I set up test site with a new install no problems. I don't know if it's plug-in issue? I have provided credentials for the admin/back end of site. Thank you for your time,

6 years 9 months ago
Licenses:

HI, Patrick.

Thank you.

How to replicate the issue?

1. Post on main activity stream
2. Post appear on the stream.
3. Comment that post

Result:

Site displays "Undefined error" and comment appears after reload.

Expected result:

Comment should appear without any error right after posting.

I assign developer to investigate this issue further.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Patrick
6 years 9 months ago
  • Dimas's Avatar
  • Dimas
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Hi,

Seems the some table fields are missing, would you mind provide me phpmyadmin access, please?

thank you!

6 years 9 months ago
  • Patrick's Avatar
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  • Patrick
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  • Posts: 10
  • Thank you received: 0
Licenses:
JomSocial Active AdAgency Expired iSEO Active Socialize Active

I found the "updated_at" table field was missing in the community activities structure. Working now. Thank you for your help.

6 years 9 months ago
  • Dimas's Avatar
  • Dimas
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Glad to know that :)

Moderators: Piotr Garasiński
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