Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
I have downloaded the upgrade 4.2.3 from my downloads and installed over the top of my current installation.
It is running on my development server so I can't use iJooomla installer because the domain is different.
When I look at the version in the Jomsocial control panel it says version 4.1.6.
Is this the correct version for JomSocial Professional?
Thank you for contacting us.
No, version number displayed on dashboard should be changed to 4.2.3.
Please, try to make full copy of your site and database, then uninstall JomSocial and install it again. Follow this steps:
0. Make a safe copy of your whole system (files and database)
1. Browse to Backend -> Extensions -> Extension Manager -> Manage
2. Search all extensions using filter "com"
3. Uninstall all JomSocial related extensions
4. Search all extensions using filter "jom"
5. Uninstall all JomSocial related extensions
6. Download latest JomSocial package from here:
www.jomsocial.com/component/digistore/licenses
7. Unzip it
8. Install com_community package via Joomla! installer
9. Follow installation steps
Don't hesitate to contact us when this method fails.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you