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Cannot access jomsocial from components after joomla upgrade to 3.6

7 years 9 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

ISSUE SUMMARY:
Unable to access extensions>jomsocial from admin panel after upgrading to joomla 3.6
It is throwing the below error:
Fatal error: require_once(): Failed opening required '/home/thinkbu0/public_html/components/com_community/models/community.php' (include_path='.:/usr/local/php56/pear') in /home/thinkbu0/public_html/components/com_community/libraries/core.php on line 672

STEPS TO REPLICATE:
1. Go to Admin panel.
2. Try accessing Components>jomsocial

RESULT
Fatal error: require_once(): Failed opening required '/home/thinkbu0/public_html/components/com_community/models/community.php' (include_path='.:/usr/local/php56/pear') in /home/thinkbu0/public_html/components/com_community/libraries/core.php on line 672

EXPECTED RESULT
Open jomsocial Dashboard

BROWSER
Chrome

7 years 9 months ago
Licenses:

Hi,

please upgrade to jomsocial 4.2.3
the issue has been fixed there.

Regards

The following user(s) said Thank You: Venkat
7 years 4 months ago
  • T's Avatar
  • T
  • Offline
  • Fresh Boarder
  • Posts: 38
  • Thank you received: 0
Licenses:
JomSocial Active

Hi!
I'm having the same issue but subscription ran out in the meantime. I use only the gallery part of js but for many years. Because I wasn't able to use the updated version of js that I have purchased at all, I wonder if you could help me making this work?

Thanks in advance

7 years 4 months ago
Licenses:

HI.

Thank you for contacting us.
I'm sorry but if subscription expired - access to support is suspended.
But solution to that issue should be the same - upgrading to latest version of JomSocial...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 2 months ago
Licenses:
JomSocial Active

Hi Support team,

I installed Jomsocial 4.3.1 version package for testing. I faced the same issue. I read the solution for that issue so, according to that I put the core.php file in components/com_community/libraries
after that showing me another issue and warning

Warning: require_once(/var/www/html/JGiveJomEasy/components/com_community/defines.community.php): failed to open stream: No such file or directory in /var/www/html/JGiveJomEasy/components/com_community/libraries/core.php on line 27

Fatal error: require_once(): Failed opening required '/var/www/html/JGiveJomEasy/components/com_community/defines.community.php' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/html/JGiveJomEasy/components/com_community/libraries/core.php on line 27

6 years 10 months ago
Licenses:

Hi, Parth.

your issue still there? I just wanna make sure first.
regardsing the error message. seem the issue related with file or folder permissions.

plese open new topic with site detail on it, super user access and FTP.

Regards

Moderators: Piotr Garasiński
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