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Reinstall JomSocial To Correct Issues Without Data Loss?

7 years 9 months ago
  • Steven's Avatar
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  • Steven
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JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Support,

Can I reinstall JomSocial, directly on top of itself via Joomla Install Manager, to correct files that I believe may have been edited incorrectly? Additionally, will this result in the loss of any data on the site?

I will appreciate your assistance and advice.

Blessings,
Steven Dunn

7 years 9 months ago
Licenses:

HI, Steven.

Thank you for contacting us.
The best way to do that will be to remove JomSocial completly.
Don't worry, database tables will be untouched. Follow those steps:

0. Make whole site and db backup (Akeeba backup is recommended)
1. Browse to Backend -> Extensions -> Extension Manager -> Manage
2. Search all extensions using filter "com"
3. Uninstall all JomSocial related extensions
4. Search all extensions using filter "jom"
5. Uninstall all JomSocial related extensions
6. Download latest JomSocial package from here: www.jomsocial.com/component/digistore/licenses
7. Unzip it
8. Install com_community package via Joomla! installer
9. Follow installation steps

Also make sure that you removed all JomSocial related overrides (if you made any) in:
ROOT/templates<your-template>/html/com_community

No user data will be lost ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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7 years 9 months ago
  • Steven's Avatar
    Topic Author
  • Steven
  • Offline
  • Fresh Boarder
  • Posts: 50
  • Thank you received: 3
Licenses:
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Michal,

Thank you for the detailed reply and your assistance.

Have a blessed day!

-Steven Dunn

Moderators: Piotr Garasiński
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