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line to edit account is not working.

8 years 5 months ago
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I'm also having this issue after I upgraded

ISSUE SUMMARY:
We are already on newest JomSocial Version 4.1.4

Link on Profile Edit "Account" is not working

STEPS TO REPLICATE:
1 - In frontend navigate to JomSocial menu
2 - Profile - Edit Profile
3 - Then we have two tabs "Account Information" and "Account" while per default we are on first tab "Account Information"
and URL for this is: www.lsg-breisgau.de/index.php/community/...profile--information

RESULT: When we click "Account" nothing happens and link is not working
URL is: www.lsg-breisgau.de/index.php/community/...oms-profile--account
When I copy the link and paste in new browser tab, I am still on same page "Account Information"
EXPECTED RESULT: I would expect to be directed to the page where I can change my password
www.lsg-breisgau.de/index.php/your-profile/profile?layout=edit

BROWSER: Safari 9.0.2, Firefox 43.0, any other Browser

Attachments:
8 years 5 months ago
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This is a screen cap form this site here.

8 years 5 months ago
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Hi, Mike.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: patriots1776.com
And you request support for: lsg-breisgau.de. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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8 years 5 months ago
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Michal wrote: Hi, Mike.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is:
And you request support for: lsg-breisgau.de. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.



LOL sorry that was a copy and paste because I'm also have the same issues as this person. The domain in my account is the one having the issues.

8 years 5 months ago
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HI, MIke.

Sorry, I misunderstood. Please, don't copy someone else reports :)

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 5 months ago
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Update login fone.

8 years 5 months ago
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@Dimas Help

8 years 5 months ago
Licenses:

HI, MIke.

Could you disable pagespeed on your server?
It compress js scripts.
After you disable it, clear browser cache and check if issue persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Mike
8 years 5 months ago
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Nope that didn't work.

8 years 5 months ago
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I believe this only started happening after my last jomsocial upgrade or joomla, I'm not sure which one but it's one of the two.

8 years 5 months ago
Licenses:

Hi, MIke.

Fixed. Pagespeed was also dimming my view in js scripts ;)
Your issue was caused by misconfiguration.
You enabled to load jQuery in JomSocial Tollbar for Socialize template. So it was loaded twice.
I disabled it and now it works fine.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Mike
8 years 5 months ago
  • Mike's Avatar
    Topic Author
  • Mike
  • Offline
  • Fresh Boarder
  • Thank you received: 1
Licenses:
JomSocial Expired Socialize Expired

Michal wrote: Hi, MIke.

Fixed. Pagespeed was also dimming my view in js scripts ;)
Your issue was caused by misconfiguration.
You enabled to load jQuery in JomSocial Tollbar for Socialize template. So it was loaded twice.
I disabled it and now it works fine.



You are Awesome! Thank you very much. Have a great weekend.

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