We have had ongoing issues with Jomsocial going offline when JSPT is installed. We are currently running Joomla 3.3 with Jomsocial 3.2.1.5 and JSPT 4.0.16. It has been some months since we have been able to achieve both JSPT and Jomsocial running together. When we initiate JSPT it takes Jomsocial offline and we get a completely white page. Our developer and I have spent quite a lot of time without success trying to resolve the issue without luck.

We have been doing problem solving with JSPT - Readybytes and they have advised that it is an issue with Jomsocial. Things we have tried include;

So go to root/configuration.php of your file and do this.
Set these 2 parameters in your configuration.php :- public $debug = '1'; public $error_reporting = 'maximum';

And then check registration process.
As error occurs, take screen shot

Thanks
Delia

Hi, Delia.

This issue is caused by outdated XIUS extension. It was reported few times on forum:
www.jomsocial.com/forum/installation/178...found?start=14#91170

Please, upgrade XIUS extension to latest version and check if issue persist.

We've upgraded the XIUS plugin according to instructions and the issue still exists whether JSPT is hooked up or not.

What do you recommend?
Thanks
Delia

Hi, Delia.

I need to take a look into site backend. But credentials seems to be wrong. Could you check them, then edit your first post and do a correction.

Sorry Michal,

I'm not sure why the credentials weren't working so I've changed them and have edited my original post with the changes.

Thanks
Delia

Hi, Delia.

OK, I can login now.

Before I pass this case to developer - it seems that this issue is caused by 3rd party extension. Could you disable all 3rd party extensions and leave just JomSocial?

If you can't do it on live site, please, create a dev site. You may disable all 3rd party extensions and check if issue persist. Then enabling them back one by one and checking if issue return. That's the only method to check which one causing the issue.