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Back-end extremely slow when JomSocial installed

9 years 7 months ago
Licenses:
JomSocial Active AdAgency Expired Socialize Active

Hi,

I am just at the beginning of this website.
Meaning the website is quite "empty" and there are bot a lot of components and modules at the moment.

Installation:
Joomla! 3.3.4
PHP 5.4.30
JomSocial 3.2.1.4

I installed Joomla with the template "MSocial" from Gavick.
Works fine.

Once I install JomSocial the back-end navigation becomes extremely slow (the front-end seems ok...).
It takes seconds (about 19s) to go to components / jomsocial dashboard.
If I want to go to jomsocial/configuration/layout for instance, the back-end "searches" for seconds (more than 30) and finally there is a blank page.

FYI, I did not succeed to install JomSocial using iJoomla installer (very slow, does not recognize the license number, etc...) so I installed JomSocial directly as a component using the extensions manager.

Thanks in advance for your assistance, at the moment it is just impossible to be able to work and use JomSocial to develop this website.

Best,
Arnaud

9 years 7 months ago
Licenses:

Hi, Arnaud.

Please, check your server settings if they meet JomSocial requirements: prntscr.com/4s1nwn

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
Licenses:
JomSocial Active AdAgency Expired Socialize Active

There was no issue during the installation.
Everything was green...

9 years 7 months ago
Licenses:

Hi, Arnaud.

Nevertheless, please, check your server settings and'or ask hosting provider for assistance.
Troubleshoots shows that max_input_time is too low: prntscr.com/4s1zwn

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
Licenses:
JomSocial Active AdAgency Expired Socialize Active

Thanks Michal,

I will ask them as I cant find the php.ini file by myself...?
I will get back to you.

Arnaud

9 years 7 months ago
Licenses:

Hi, Arnaud.

This may be global server setting or can be changed by setting local php.ini. It depends from your hosting provider.
Please, update this thread after you contact them...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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