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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Permission Error

9 years 9 months ago
Licenses:
JomSocial Expired

When users log into website, they receive an error they do not have permission to view this content.. All menu items are set to public, and profile menu is set to registered.. Super users do not have this error..

9 years 9 months ago
Licenses:

Hi, Christopher.

It seems that JomSocial wasn't upgraded well. Jomsocial is labeled 3.2.1 but modules are 3.2.1.1 and there are no plugins. When I try to edit JomSocial Redirect plugin I get 500.

So please, make a safe copy of your site (Akeeba backup) and uninstall JomSocial and all related modules and plugins if any:

0. Make a safe copy of your whole system (files and database)
1. Browse to Backend -> Extensions -> Extension Manager -> Manage
2. Search all extensions using filter "com"
3. Uninstall all JomSocial related extensions
4. Search all extensions using filter "jom"
5. Uninstall all JomSocial related extensions
6. Download latest JomSocial package from here: www.jomsocial.com/component/digistore/licenses
7. Unzip it
8. Install com_community package via Joomla! installer
9. Follow installation steps
10. Install iJoomla installer for future version check and upgrade.

After that you'll need to do a menu fix also:

When you upgrading JomSocial menu items in JomSocial toolbar lost "connection" with component. Joomla! mark them as disabled and with notice: "Component 'com_community' does not exist". In order to fix it please follow this instruction:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed) in all other menus


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
Licenses:
JomSocial Expired

I followed all the steps.. I still get the error..

9 years 9 months ago
Licenses:

Hi, Christopher.

I assign developer to this thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Christopher
9 years 9 months ago
Licenses:

Hi Christopher,

maybe this link can help:
joomla-tips.org/joomla-troubleshooter/yo...on-of-this-site.html

this is about Joomla issue. if you don't know how to do it.
please provide my phpmyadmin access detail.

Regards,
Albert

The following user(s) said Thank You: Christopher
9 years 8 months ago
Licenses:
JomSocial Expired

I followed all the steps and still gettin the error.. The link provided was to administrative backend login issues.. but I still tried the steps..

9 years 8 months ago
Licenses:

Hi Christopher,

let me know the result. if still failed. you can provide me cpanel or phpmyadmin access detail.

Regards,
Albert

9 years 8 months ago
Licenses:
JomSocial Expired

My original post has been modified with phpmyadmin access

9 years 8 months ago
Licenses:

Hi Christopher,

could you please install the Akeeba Backup for safety. the steps for fixing this issue is to risky.
I don't want damaging your site.

Regards,
Albert

The following user(s) said Thank You: Christopher
9 years 8 months ago
Licenses:
JomSocial Expired

Backup created..

9 years 8 months ago
Licenses:

Hi Christopher,

for fix your issue, please open your phpmyadmin and execute this query:

SELECT id, parent_id, title FROM `xca_assets` WHERE title = 'Root Asset'
edit it and change parent_id from 1 to 0

I dont know why that parent ID not 0 for root. after changing it the non super user can login

Regards,
Albert

The following user(s) said Thank You: Christopher
9 years 8 months ago
Licenses:
JomSocial Expired

Perfecto...

Moderators: Piotr Garasiński
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