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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Administration page is blank after installation of 3.2.0.7

9 years 8 months ago
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Hi, Benoît.

Could you try with this;

// Report all PHP errors
error_reporting(-1);


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 8 months ago
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I've made the modification in the php.ini file and the following message appears :

Warning: file_put_contents(/home/www/daf-tp1/administrator/components/com_community/jomsocialupdate.ini): failed to open stream: Permission denied in /home/www/daf-tp1/libraries/joomla/filesystem/file.php on line 431

9 years 8 months ago
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Hi Benoit,

Would you mind provide me the phpmyadmin access, please? we need disabled the jomsocial update plugin which this plugin wont be used in Joomla 3.3 and already replaced with ijoomla installer.

thank you

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You can find the connexion id to phpmyadmin in my first post.

You can find the connexion id to phpmyadmin in my first post

www.jomsocial.com/forum/installation/182...7?limitstart=0#93101
Tell me if the doesn't work.

9 years 8 months ago
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I've updated the pw of phpmyadmin. ( www.jomsocial.com/forum/installation/182...ion-of-3-2-0-7#93101 ). It should work now.

9 years 8 months ago
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Hi,

The backend access is accessable right now, but I still cant access the jomsocial page, I think you need to try re install it with latest version 3.2.1.2, if still get the blank page, please provide me the error detail like before.

thank you

9 years 8 months ago
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I've tried to install iJoomla installer but it still doesn't work on my server ubuntu (it works fine with a local wamp installation on my pc). Ijoomla installer doesn't work and gives me a blank page with the following message :

Extension Installed Version Latest Version Status License # You can see your license code from - My Downloads - from your iJoomla/JomSocial account Expire Date Install / Upgrade Buy / Renew
Ad Agency Pro

And after the upload and installation of the 3.2.1.2 version, the admin page is still blank.

9 years 8 months ago
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Hi Benoit,

can you try again with this one www.jomsocial.com/forum/installation/182...2-0-7?start=28#96764 ? I am sure not only blank screen, I need to know the error detail..

thank you

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I've tested once more a new installation of the 3.2.1.2 version (on a version of the site saved in the begining of July) with the php.ini modified as you suggested but this time no message appears after installation.

JomSocial seams to work fine on my site, but the administration page is still blank (the problem remains).

9 years 8 months ago
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Hi Benoît,

Ehm, weird, can you ask to your hosting provider and enable the output of error reporting, please?

thank you

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My hosting provider doesn't help me for server configuration. My php.ini is set with error_reporting(-1) but no message appears. Can you have a look at my php.ini to tell me what should be changed ?

9 years 8 months ago
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where is the php.ini located? also how can I restart the server?

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It is attached to the former post (and the content of the php.ini is joined as comment to this one) but I don't know how to give you access to the reboot functionality of the server.

9 years 8 months ago
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Please you update your php.ini with this one :

[PHP]

;;;;;;;;;;;;;;;;;;;
; About php.ini   ;
;;;;;;;;;;;;;;;;;;;
; PHP's initialization file, generally called php.ini, is responsible for
; configuring many of the aspects of PHP's behavior.

; PHP attempts to find and load this configuration from a number of locations.
; The following is a summary of its search order:
; 1. SAPI module specific location.
; 2. The PHPRC environment variable. (As of PHP 5.2.0)
; 3. A number of predefined registry keys on Windows (As of PHP 5.2.0)
; 4. Current working directory (except CLI)
; 5. The web server's directory (for SAPI modules), or directory of PHP
; (otherwise in Windows)
; 6. The directory from the --with-config-file-path compile time option, or the
; Windows directory (C:\windows or C:\winnt)
; See the PHP docs for more specific information.
; http://php.net/configuration.file

; The syntax of the file is extremely simple.  Whitespace and lines
; beginning with a semicolon are silently ignored (as you probably guessed).
; Section headers (e.g. [Foo]) are also silently ignored, even though
; they might mean something in the future.

; Directives following the section heading [PATH=/www/mysite] only
; apply to PHP files in the /www/mysite directory.  Directives
; following the section heading [HOST=www.example.com] only apply to
; PHP files served from www.example.com.  Directives set in these
; special sections cannot be overridden by user-defined INI files or
; at runtime. Currently, [PATH=] and [HOST=] sections only work under
; CGI/FastCGI.
; http://php.net/ini.sections

; Directives are specified using the following syntax:
; directive = value
; Directive names are *case sensitive* - foo=bar is different from FOO=bar.
; Directives are variables used to configure PHP or PHP extensions.
; There is no name validation.  If PHP can't find an expected
; directive because it is not set or is mistyped, a default value will be used.

; The value can be a string, a number, a PHP constant (e.g. E_ALL or M_PI), one
; of the INI constants (On, Off, True, False, Yes, No and None) or an expression
; (e.g. E_ALL & ~E_NOTICE), a quoted string ("bar"), or a reference to a
; previously set variable or directive (e.g. ${foo})

; Expressions in the INI file are limited to bitwise operators and parentheses:
; |  bitwise OR
; ^  bitwise XOR
; &  bitwise AND
; ~  bitwise NOT
; !  boolean NOT

; Boolean flags can be turned on using the values 1, On, True or Yes.
; They can be turned off using the values 0, Off, False or No.

; An empty string can be denoted by simply not writing anything after the equal
; sign, or by using the None keyword:

;  foo =         ; sets foo to an empty string
;  foo = None    ; sets foo to an empty string
;  foo = "None"  ; sets foo to the string 'None'

; If you use constants in your value, and these constants belong to a
; dynamically loaded extension (either a PHP extension or a Zend extension),
; you may only use these constants *after* the line that loads the extension.

;;;;;;;;;;;;;;;;;;;
; About this file ;
;;;;;;;;;;;;;;;;;;;
; PHP comes packaged with two INI files. One that is recommended to be used
; in production environments and one that is recommended to be used in
; development environments.

; php.ini-production contains settings which hold security, performance and
; best practices at its core. But please be aware, these settings may break
; compatibility with older or less security conscience applications. We
; recommending using the production ini in production and testing environments.

; php.ini-development is very similar to its production variant, except it's
; much more verbose when it comes to errors. We recommending using the
; development version only in development environments as errors shown to
; application users can inadvertently leak otherwise secure information.

; This is php.ini-production INI file.

;;;;;;;;;;;;;;;;;;;
; Quick Reference ;
;;;;;;;;;;;;;;;;;;;
; The following are all the settings which are different in either the production
; or development versions of the INIs with respect to PHP's default behavior.
; Please see the actual settings later in the document for more details as to why
; we recommend these changes in PHP's behavior.

; display_errors
;   Default Value: On
;   Development Value: On
;   Production Value: Off
display_errors = On

; display_startup_errors
;   Default Value: Off
;   Development Value: On
;   Production Value: Off

; error_reporting
;   Default Value: E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED
;   Development Value: E_ALL
;   Production Value: E_ALL & ~E_DEPRECATED & ~E_STRICT

error_reporting = E_ALL

; html_errors
;   Default Value: On
;   Development Value: On
;   Production value: On

; log_errors
;   Default Value: Off
;   Development Value: On
;   Production Value: On

; max_input_time
;   Default Value: -1 (Unlimited)
;   Development Value: 60 (60 seconds)
;   Production Value: 60 (60 seconds)

; output_buffering
;   Default Value: Off
;   Development Value: 4096
;   Production Value: 4096

; register_argc_argv
;   Default Value: On
;   Development Value: Off
;   Production Value: Off

; request_order
;   Default Value: None
;   Development Value: "GP"
;   Production Value: "GP"

; session.bug_compat_42
;   Default Value: On
;   Development Value: On
;   Production Value: Off

; session.bug_compat_warn
;   Default Value: On
;   Development Value: On
;   Production Value: Off

; session.gc_divisor
;   Default Value: 100
;   Development Value: 1000
;   Production Value: 1000

; session.hash_bits_per_character
;   Default Value: 4
;   Development Value: 5
;   Production Value: 5

; short_open_tag
;   Default Value: On
;   Development Value: Off
;   Production Value: Off

; track_errors
;   Default Value: Off
;   Development Value: On
;   Production Value: Off

; url_rewriter.tags
;   Default Value: "a=href,area=href,frame=src,form=,fieldset="
;   Development Value: "a=href,area=href,frame=src,input=src,form=fakeentry"
;   Production Value: "a=href,area=href,frame=src,input=src,form=fakeentry"

; variables_order
;   Default Value: "EGPCS"
;   Development Value: "GPCS"
;   Production Value: "GPCS"

;;;;;;;;;;;;;;;;;;;;
; php.ini Options  ;
;;;;;;;;;;;;;;;;;;;;
; Name for user-defined php.ini (.htaccess) files. Default is ".user.ini"
;user_ini.filename = ".user.ini"

; To disable this feature set this option to empty value
;user_ini.filename =

; TTL for user-defined php.ini files (time-to-live) in seconds. Default is 300 seconds (5 minutes)
;user_ini.cache_ttl = 300

;;;;;;;;;;;;;;;;;;;;
; Language Options ;
;;;;;;;;;;;;;;;;;;;;

; Enable the PHP scripting language engine under Apache.
; http://php.net/engine
engine = On

; This directive determines whether or not PHP will recognize code between
;  tags as PHP source which should be processed as such. It is
; generally recommended that  should be used and that this feature
; should be disabled, as enabling it may result in issues when generating XML
; documents, however this remains supported for backward compatibility reasons.
; Note that this directive does not control the  Returns data converted to SQL server settings
; Off => Returns values as YYYY-MM-DD hh:mm:ss
;mssql.datetimeconvert = On

; Use NT authentication when connecting to the server
mssql.secure_connection = Off

; Specify max number of processes. -1 = library default
; msdlib defaults to 25
; FreeTDS defaults to 4096
;mssql.max_procs = -1

; Specify client character set.
; If empty or not set the client charset from freetds.conf is used
; This is only used when compiled with FreeTDS
;mssql.charset = "ISO-8859-1"

[Assertion]
; Assert(expr); active by default.
; http://php.net/assert.active
;assert.active = On

; Issue a PHP warning for each failed assertion.
; http://php.net/assert.warning
;assert.warning = On

; Don't bail out by default.
; http://php.net/assert.bail
;assert.bail = Off

; User-function to be called if an assertion fails.
; http://php.net/assert.callback
;assert.callback = 0

; Eval the expression with current error_reporting().  Set to true if you want
; error_reporting(0) around the eval().
; http://php.net/assert.quiet-eval
;assert.quiet_eval = 0

[COM]
; path to a file containing GUIDs, IIDs or filenames of files with TypeLibs
; http://php.net/com.typelib-file
;com.typelib_file =

; allow Distributed-COM calls
; http://php.net/com.allow-dcom
;com.allow_dcom = true

; autoregister constants of a components typlib on com_load()
; http://php.net/com.autoregister-typelib
;com.autoregister_typelib = true

; register constants casesensitive
; http://php.net/com.autoregister-casesensitive
;com.autoregister_casesensitive = false

; show warnings on duplicate constant registrations
; http://php.net/com.autoregister-verbose
;com.autoregister_verbose = true

; The default character set code-page to use when passing strings to and from COM objects.
; Default: system ANSI code page
;com.code_page=

[mbstring]
; language for internal character representation.
; http://php.net/mbstring.language
;mbstring.language = Japanese

; internal/script encoding.
; Some encoding cannot work as internal encoding.
; (e.g. SJIS, BIG5, ISO-2022-*)
; http://php.net/mbstring.internal-encoding
;mbstring.internal_encoding = UTF-8

; http input encoding.
; http://php.net/mbstring.http-input
;mbstring.http_input = UTF-8

; http output encoding. mb_output_handler must be
; registered as output buffer to function
; http://php.net/mbstring.http-output
;mbstring.http_output = pass

; enable automatic encoding translation according to
; mbstring.internal_encoding setting. Input chars are
; converted to internal encoding by setting this to On.
; Note: Do _not_ use automatic encoding translation for
;       portable libs/applications.
; http://php.net/mbstring.encoding-translation
;mbstring.encoding_translation = Off

; automatic encoding detection order.
; auto means
; http://php.net/mbstring.detect-order
;mbstring.detect_order = auto

; substitute_character used when character cannot be converted
; one from another
; http://php.net/mbstring.substitute-character
;mbstring.substitute_character = none

; overload(replace) single byte functions by mbstring functions.
; mail(), ereg(), etc are overloaded by mb_send_mail(), mb_ereg(),
; etc. Possible values are 0,1,2,4 or combination of them.
; For example, 7 for overload everything.
; 0: No overload
; 1: Overload mail() function
; 2: Overload str*() functions
; 4: Overload ereg*() functions
; http://php.net/mbstring.func-overload
;mbstring.func_overload = 0

; enable strict encoding detection.
;mbstring.strict_detection = On

; This directive specifies the regex pattern of content types for which mb_output_handler()
; is activated.
; Default: mbstring.http_output_conv_mimetype=^(text/|application/xhtml\+xml)
;mbstring.http_output_conv_mimetype=

[gd]
; Tell the jpeg decode to ignore warnings and try to create
; a gd image. The warning will then be displayed as notices
; disabled by default
; http://php.net/gd.jpeg-ignore-warning
;gd.jpeg_ignore_warning = 0

[exif]
; Exif UNICODE user comments are handled as UCS-2BE/UCS-2LE and JIS as JIS.
; With mbstring support this will automatically be converted into the encoding
; given by corresponding encode setting. When empty mbstring.internal_encoding
; is used. For the decode settings you can distinguish between motorola and
; intel byte order. A decode setting cannot be empty.
; http://php.net/exif.encode-unicode
;exif.encode_unicode = ISO-8859-15

; http://php.net/exif.decode-unicode-motorola
;exif.decode_unicode_motorola = UCS-2BE

; http://php.net/exif.decode-unicode-intel
;exif.decode_unicode_intel    = UCS-2LE

; http://php.net/exif.encode-jis
;exif.encode_jis =

; http://php.net/exif.decode-jis-motorola
;exif.decode_jis_motorola = JIS

; http://php.net/exif.decode-jis-intel
;exif.decode_jis_intel    = JIS

[Tidy]
; The path to a default tidy configuration file to use when using tidy
; http://php.net/tidy.default-config
;tidy.default_config = /usr/local/lib/php/default.tcfg

; Should tidy clean and repair output automatically?
; WARNING: Do not use this option if you are generating non-html content
; such as dynamic images
; http://php.net/tidy.clean-output
tidy.clean_output = Off

[soap]
; Enables or disables WSDL caching feature.
; http://php.net/soap.wsdl-cache-enabled
soap.wsdl_cache_enabled=1

; Sets the directory name where SOAP extension will put cache files.
; http://php.net/soap.wsdl-cache-dir
soap.wsdl_cache_dir="/tmp"

; (time to live) Sets the number of second while cached file will be used
; instead of original one.
; http://php.net/soap.wsdl-cache-ttl
soap.wsdl_cache_ttl=86400

; Sets the size of the cache limit. (Max. number of WSDL files to cache)
soap.wsdl_cache_limit = 5

[sysvshm]
; A default size of the shared memory segment
;sysvshm.init_mem = 10000

[ldap]
; Sets the maximum number of open links or -1 for unlimited.
ldap.max_links = -1

[mcrypt]
; For more information about mcrypt settings see http://php.net/mcrypt-module-open

; Directory where to load mcrypt algorithms
; Default: Compiled in into libmcrypt (usually /usr/local/lib/libmcrypt)
;mcrypt.algorithms_dir=

; Directory where to load mcrypt modes
; Default: Compiled in into libmcrypt (usually /usr/local/lib/libmcrypt)
;mcrypt.modes_dir=

[dba]
;dba.default_handler=

[opcache]
; Determines if Zend OPCache is enabled
;opcache.enable=0

; Determines if Zend OPCache is enabled for the CLI version of PHP
;opcache.enable_cli=0

; The OPcache shared memory storage size.
;opcache.memory_consumption=64

; The amount of memory for interned strings in Mbytes.
;opcache.interned_strings_buffer=4

; The maximum number of keys (scripts) in the OPcache hash table.
; Only numbers between 200 and 100000 are allowed.
;opcache.max_accelerated_files=2000

; The maximum percentage of "wasted" memory until a restart is scheduled.
;opcache.max_wasted_percentage=5

; When this directive is enabled, the OPcache appends the current working
; directory to the script key, thus eliminating possible collisions between
; files with the same name (basename). Disabling the directive improves
; performance, but may break existing applications.
;opcache.use_cwd=1

; When disabled, you must reset the OPcache manually or restart the
; webserver for changes to the filesystem to take effect.
;opcache.validate_timestamps=1

; How often (in seconds) to check file timestamps for changes to the shared
; memory storage allocation. ("1" means validate once per second, but only
; once per request. "0" means always validate)
;opcache.revalidate_freq=2

; Enables or disables file search in include_path optimization
;opcache.revalidate_path=0

; If disabled, all PHPDoc comments are dropped from the code to reduce the
; size of the optimized code.
;opcache.save_comments=1

; If disabled, PHPDoc comments are not loaded from SHM, so "Doc Comments"
; may be always stored (save_comments=1), but not loaded by applications
; that don't need them anyway.
;opcache.load_comments=1

; If enabled, a fast shutdown sequence is used for the accelerated code
;opcache.fast_shutdown=0

; Allow file existence override (file_exists, etc.) performance feature.
;opcache.enable_file_override=0

; A bitmask, where each bit enables or disables the appropriate OPcache
; passes
;opcache.optimization_level=0xffffffff

;opcache.inherited_hack=1
;opcache.dups_fix=0

; The location of the OPcache blacklist file (wildcards allowed).
; Each OPcache blacklist file is a text file that holds the names of files
; that should not be accelerated. The file format is to add each filename
; to a new line. The filename may be a full path or just a file prefix
; (i.e., /var/www/x  blacklists all the files and directories in /var/www
; that start with 'x'). Line starting with a ; are ignored (comments).
;opcache.blacklist_filename=

; Allows exclusion of large files from being cached. By default all files
; are cached.
;opcache.max_file_size=0

; Check the cache checksum each N requests.
; The default value of "0" means that the checks are disabled.
;opcache.consistency_checks=0

; How long to wait (in seconds) for a scheduled restart to begin if the cache
; is not being accessed.
;opcache.force_restart_timeout=180

; OPcache error_log file name. Empty string assumes "stderr".
;opcache.error_log=

; All OPcache errors go to the Web server log.
; By default, only fatal errors (level 0) or errors (level 1) are logged.
; You can also enable warnings (level 2), info messages (level 3) or
; debug messages (level 4).
;opcache.log_verbosity_level=1

; Preferred Shared Memory back-end. Leave empty and let the system decide.
;opcache.preferred_memory_model=

; Protect the shared memory from unexpected writing during script execution.
; Useful for internal debugging only.
;opcache.protect_memory=0

[curl]
; A default value for the CURLOPT_CAINFO option. This is required to be an
; absolute path.
;curl.cainfo =

; Local Variables:
; tab-width: 4
; End:

As we said before, you need contact your hosting provide and to help you to show the errors.

thx

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