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Administration page is blank after installation of 3.2.0.7

9 years 9 months ago
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Hi Benoît,
Our objective is to find see the error so that it can be fixed.
Can you send us the error log of php.
You may get it from hosting server provider by asking such help.
Thanks

9 years 9 months ago
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JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Benoît,
Sorry for misunderstanding.
I probably failed to make you understand my need.
I am unable to upload my changes at file through ftp (for any files).
and it seems the access may not have proper privilege.
so i asked that first.
and later on asking php error log file.

You may need to ask hosting server for
1. Fixing the file permission and
2. Send error log file
so that we can figure out the problem (from where it is causing).
Your co-operation is highly expected for assuring the support (hope you understand).
Thanks

9 years 9 months ago
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Hi Ashraf

I'm sory but I Cannot Connect to my server right now. I'll do tonight. Can you send me your modified files to let me make a test with them this evening? tomorrow the access rights will be modified.
Thanks
Benoit

9 years 9 months ago
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I've made a test on my pc and on a second linux server.

The implementation works fine on my PC but not on the linux server (I got the same blank page).
I've tried to implement the successfull version (implemented on my pc) on both servers and on each of them, the administration page is blank. I think the problem probably comes from the configuration of my servers. Could you tell me which configuation is expected on an unbuntu server, version 12.04 or 14.04 (memory, processor, php version, etc..)?

9 years 9 months ago
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Find below the php.ini of my linux server... May be the configuration doesn't fit.

[PHP]
<removed - security reason>

9 years 9 months ago
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Hi, Benoît.

Ok, I saw issue on your site... could you check PHPmyAdmin credentials? I can't login.
Also check FTP credentials as for now we can access FTP but can't change anything due to chown restrictions.
Does your server allow local php.ini?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
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PHPmyAdmin seems to have the good credential with the id defined in my first post.
I don't know what you mean with local php.ini (is it a specific one for a restricted application ?).

I've modified the ftp credentials to let you change files.

9 years 9 months ago
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Hi, Benoît.

I still can get in PHPmyAdmin: prntscr.com/47qyif but it's not crucial now.
I saw you have dev site. Can I test things there? Disable or uninstall extensions?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
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No problem, you can do whatever you want. I can easily reinstall the site.
FYI I must say I've already disable all the plugins and nothing changed. I've implemented the same site on my pc and jomSocial runs fine on it. I've installed this local site with jomSocial on my server and the administration page is still blank, but all the jomSocial functionalities seem to work perfectly.

9 years 9 months ago
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Hi, Benoît.

Those FTP credentials are for dev site?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
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Yes, the dev site is an evolution of an existing site.

9 years 9 months ago
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Hi, Benoît.

Can I use local php.ini to change server error display settings?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
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Yes, but please save the present version.

9 years 8 months ago
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I think you can't modify the php.ini. the solution could be to tell me which modification should be done and I'll do it.
thanks.

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