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WSOD in backend after login

10 years 1 month ago
  • Iliya's Avatar
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Hi!
I wanted to migrate site on new server. All is ok, but I have white screen of death in backend after login.
When I (re)move directory sitepath/administrator/components/com_community admin backend work fine.

I tried to uninstall and install jomsocial on new server, but it doesn't help.

10 years 1 month ago
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Hi, Iliya.

Please, edit your first post and provide us with working FTP credentials.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Iliya's Avatar
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I haven't ftp, I have only ssh.

10 years 1 month ago
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Hi, Iliya.

V poryadke, first lets check what the problem is.
Edit configuration.php and change this:

public $error_reporting = 'default';

with this:

public $error_reporting = 'maximum';

Also edit your first post and add SSH credentials to Miscellaneous box.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Iliya's Avatar
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I added ssh credentials in the first post.

public $error_reporting = 'maximum'; always enabled in configuration file

10 years 1 month ago
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Hi, Iliya.

I logged in with credential you provided. I can edit file and see that public $error_reporting = 'default'; ...
In addition I can't change anything because chown is root/ root.
So please provide me a root access... or change it to admin4jomsoc/[anything that fits here]... or change $error_reporting = 'default'; to $error_reporting = 'maximim';


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Iliya's Avatar
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Hi
Does we talking about one $error_reporting?
I see that $error_reporting = 'maximum';
It is in configuration.php in site folder. The chown is www-data/www-data. All files in site directory have the same chown (www-data).
Please go to the site directory "cd /var/www/orthom_joom"

10 years 1 month ago
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Hi, Iliya.

Here is how I see files chown when connected: prntscr.com/38crpi
And here is configuration.php file: prntscr.com/38crvo


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Iliya's Avatar
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It's not right directory.
In right upper conner you see "/home/orthom_joom"
You need "/var/www/orthom_joom"

I have deleted "/home/orthom_joom" now.
Please change path to "/var/www/orthom_joom"

10 years 1 month ago
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Hi, Iliya.

Ok, I'm there...

Wow, this is really odd. Error reporting is on but no error is displayed. And as you said removing/changing name of JomSocial directory bring backend back... Oh, this will be not so easy as I expected... I'll need to consult with other support members.

For now I made a backup copy of your site. Could you disable all extensions except Joomla! default one and all plugins except:

Authentication - Joomla
Azrul System Mambot For Joomla
User - Joomla!

Then change name for components/com_community... and check if WSOD is still there...
Also you could remove second com_community folder... it's useless...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Iliya's Avatar
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  • Iliya
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Any news?
I have disabled all extensions in joomla except jomsocial. Problem still there.

You can disable what you want. This is test site version, I have backup on another server.

10 years 1 month ago
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Hi, Ilia.

I disabled nearly everything... I'm out of clues.
So I'll pass this case to our developer.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Iliya's Avatar
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  • Iliya
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Licenses:
JomSocial Expired

Ok, I'm waiting

10 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi,

Because the error_reporting maximum is not working on your site, can you provide me the error log on your server please? please you go to the blank page and then get the latest error in error log, if you dont know how to see it, please you contact your hosting provide.

thx

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