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Guru Pro - Not able to access the courses from front end.

1 year 5 months ago
Licenses:
JomSocial Active GURU Active

Hi,

I have created courses from Joomla backend using Guru Pro but these courses are not able to access to users (visitor & registered) from the front end.
When tried to access the courses it shows 404 error on the page.
Below is the link for a listing of courses.
deepuniversity.com/newsite/index.php?opt...&Itemid=1138&lang=en

And below is the link for 404 error when tried to access the course details page
deepuniversity.com/newsite/index.php?opt...&Itemid=1138&lang=en

This issue is for all the courses from all categories.

Thanks,
Raj

1 year 5 months ago
Licenses:

HI, Francis.

Thank you for contacting us.
Please, edit your first post, you'll see a switch below main text field. i.imgur.com/3FiszU2.png
Please, click on it and credentials field will appear. Provide your site backend URL, credentials and FTP.

Also in which category I'll find that course?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
1 year 5 months ago
Licenses:
JomSocial Active GURU Active

I have updated the ticket please have a look.

1 year 5 months ago
Licenses:

Hi, Francois.

Thank you.
I assign developer to investigate this issue further.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
1 year 5 months ago
Licenses:
JomSocial Active GURU Active

My developer tried to debug the issues and he found that there may be issue with table "hymcp_guru_mediarel"
We tried to change this table with old one (not updated with latest data) that is on the staging server and it works. Users are able to view the courses but not able to view the contents from lessons.

1 year 5 months ago
Licenses:

Hi, Francois.

Did you moved tables from other site to this one?
I mean if you set a new site and tried to move content from one site to another by moving/copying tables.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
1 year 5 months ago
Licenses:
JomSocial Active GURU Active

No, we have not moved tables from other sites.

1 year 5 months ago
Licenses:

Hi, Francois.

I assign developer to investigate this issue further.
He'll contact you ASAP.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
1 year 5 months ago
Licenses:
JomSocial Active GURU Active

It's been 3 days now, no one contacted me till now. Can you please resolve this issues as early as possible?

1 year 5 months ago
Licenses:

HI, Francois.

I apologize for delay.
I asked developer to take a look at this ASAP.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
1 year 4 months ago
Licenses:
JomSocial Active GURU Active

Thank you, once you resolve the issue, please share the root cause of this issue with us so that in future I can take care of that at my end.

1 year 4 months ago
Licenses:

Hi,

I was looking over and indeed there is an issue - the courses have no lessons inside and that way they go to 404.
The relations are stored in mediarel table and they can't be deleted by mistake but only from the backend or only if somebody tried to make any changes on that table. I am not sure how you did it but at this point there is no way to get them back, only by recreating lessons and links them with the corresponding courses.

Regards,
Alin

Moderators: Piotr Garasiński
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