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Event pages template not loading

10 years 1 month ago
  • Hao's Avatar
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Hey, I'm not really sure what happened overnight but when we try to view out events the page displays like this now:
awesomescreenshot.com/0d32gl1175

when inspecting the element and checking the red alert, this was what came up.

Uncaught ReferenceError: joms is not defined 299-younitus-2014-bodhicitta:2
Uncaught ReferenceError: joms is not defined 299-younitus-2014-bodhicitta:444
Uncaught ReferenceError: joms is not defined 299-younitus-2014-bodhicitta:486
Uncaught ReferenceError: joms is not defined 299-younitus-2014-bodhicitta:580
Failed to load resource: the server responded with a status of 404 (Not Found) www.magnoliamiracle.com/event/viewevent/...7a6a5fa039030858.jpg
Uncaught TypeError: Cannot read property 'keys' of null

Live site: www.magnoliamiracle.com/event

Thanks for the assistance!

10 years 1 month ago
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Hi, Hao.

Ups! It seems that whole header is gone...
No <body> tags in code...
Did you customized any JomSocial files?

Please provide us with working FTP credentials, probably we'll need to check some files.

First what can you try is to reinstall JomSocial (make a safe copy before that, you can use Akeeba backup)

- Instead of saying: 'it's not working', explain the problem in detail.
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10 years 1 month ago
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Hey Michal,

This was just installed with the latest version.

I can try to reinstall but will we lose all of our data? we have over 6k members on the site and it's a live one.

Also i updated original post with FTP please let me know how that goes.

Thanks a bunch!

10 years 1 month ago
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Hi, Hao.

You shouldn't loose any data (but always a safe copy is a good idea :) ).
Re-installation should replace all files... so you could loose only customization, if you made any, and only if they ware applied to core files or to templates without using override feature.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
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Just tried a reinstall and the problem is still there.

It seems to only be an issue with event pages.

10 years 1 month ago
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Hi, Hao.

I can't connect to your FTP:

Odpowiedź 220-#########################################################
Odpowiedź 220-Please upload your web files to the public_html directory.
Odpowiedź 220-Note that letters are case sensitive.
Odpowiedź 220-#########################################################
Odpowiedź 220 This is a private system - No anonymous login
Polecenie: USER djclass
Odpowiedź 331 User djclass OK. Password required
Polecenie: PASS *******
Odpowiedź 530 Login authentication failed

Username or password is wrong.

Also I cant install any FTP app in your system as it exhaust memory limit...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
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Michal

Sorry i've mistyped the username. I updated now with the correct username. it should be This email address is being protected from spambots. You need JavaScript enabled to view it.

Also how would i lift the limit for ftp then? It seems to be fine on my end as i can upload and install.

Thanks

10 years 1 month ago
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Hi, Hao.

Don't worry about memory limit now ;)
I confirm that I have access to your FTP.
My shift today is nearly ended, so if I don't post answer today, then please check it tomorrow.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Hao's Avatar
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Great, i hope this is a minor issue and shouldn't be too complicated, its an urgent fix forsure.

Also what time do you guys provide support from?

10 years 1 month ago
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Hi, Hao.

From 8 AM to 4 PM but in different time zones: +1 GMT and +8 GMT.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
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great thanks for the heads up, will wait for confirmation!

Best Regards

10 years 1 month ago
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Hi, Hao.

This module "Jticketing Buy Event" was the trouble maker. I disabled it and now events pages are loading correctly:
www.magnoliamiracle.com/event/viewevent/...sic-camping-festival

Please confirm if it works also for you.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Hao's Avatar
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  • Hao
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yes this seems to work now and indeed was that. what should we do now, just remove that and try to reinstall the application?

10 years 1 month ago
  • Hao's Avatar
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yes this seems to work now and indeed was that. what should we do now, just remove that and try to reinstall the application?

i just realize that going to edit event doesn't work either with that mod disabled.

www.magnoliamiracle.com/event/edit?eventid=299

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