I have been a recurring client for 6 years and have renewed again to find my billing and account are out of order. I renewed directly due to your ijoomla updater not working. I have paid and have not been able to update.

Please fix and credit time lost.

Please find enclosed account numbers. The proper account should be JomSocial Pro (100010453)

Hi, John.

Thank you for contacting us.
I'm sorry to hear that you have issues with renewal.
I assign Billing Department staff to your inquiry.
I'm sure they will help you ass soon as possible.

Your updater does not function and you will see from the date, I renewed two days before expiry.
I am still waiting for renewal that I have paid for and am unable to upgrade. I now have a new account again (the third in four years) with a different account number. I also did not get my discount for renewal. This has happened twice now that I have not received my discount.

Please correct this as I do not wish to upload new installs every time.

John Blackburn
CEO

Hi John,

As I replied in the ticket you sent us to our billing department, what you did is to buy a new license instead of renew the current one. You used a coupon code that is not valid to renew, probably this is the reason you bought a new license. To update your site you have to use the new license ID. If iJoomla Installer can't find the license ID uninstall it and reinstall the new version included in the downloaded package. If the domain name is set properly the system should take the license ID automatically. If it doesn't happen let us know.

Thanks!

I have reinstalled and it does not work.

I do not get Memorial day due to this.

John