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Need support for two different domains

8 years 5 months ago
Licenses:
JomSocial Active

I have purchased JomSocial for use on two different domains:

mfa-sibs.org
northrivercommission.org

I have tried to submit a support ticket for northrivercommission.org and the site tells me that only mfa-sibs.org is supported. It says I should go to my account page and change the supported site. When I go to my account page, it will not let me change my supported site, or ad a supported site - even though both sites are listed.

Please fix this.

8 years 5 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Jim,

Our license system allows you to use the extension in all your personal sites but we offer support to one domain only. If you need to get support for more than one domain you need a new license.

Let me know which domain you want to set as supported domain.

Best regards,

8 years 5 months ago
Licenses:
JomSocial Active

I thought I bought two licenses, one for mfa-sibs.org and one for northrivercommission.org

8 years 5 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Jim,

I can see one license (id #100010026). Could you let me know what's the license ID of the second license?

Thanks!

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