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Double payment + Not possible to download file

9 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

Hi, My name is pierre Savarzeix. user: pisavar
When I bought socialize, I was billed two times for the same template. Can you correct this ? I had a message something "description truncated" like that. Please find enclose a copy of my paypal account that shows that I was billed two times.
Moreover, I cannot dowload it also. I only have my suscription to jomsocial area in the download area, not the socialize template...
Thanks I would like to buy your template"socialize" only just once of course...
Regards,
Pierre Savarzeix

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9 years 10 months ago
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  • Ricardo
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Licenses:

Hi Pierre,

I already replied the ticket you sent to our billing department.

Everything is fine now. Please check.

Best regards,

9 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

Hi, thank you everything is fine. I forgot to tell some information in all two first messages... Sorry about that.

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