I sent 3 messages to the Billing link because I paid for the upgrade thru your system and PayPal, but it never showed up. It's on the 3rd day now, but haven't heard back. I need to get the upgrade ASAP. Can you check that system and activate the license. All the info about the sales, trans id, etc is in that ticket with Billing.

Thanks,

Jeff

Hi Jeff.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Hi Jeff,

Sorry about the inconvenience. We received a message to our billing system this morning and I already renewed the license manually.

We will investigate why we didn't receive your previous messages and why the license wasn't renewed when you sent the payment.

Thanks for your patience.

Best regards,

Thanks for looking into this,

However, I wanted to let you know when I login and look at My Downloads, the license for safetycoursesonline.net still shows as expired 91 days ago and also shows the orange button to Renew, not the Download button. Also, it isn't showing the order under My Orders yet either. So I'm still not able to access it.

Please check again,

Thanks

Hi Jeff,

Can you look again please? You should be able to see the new expiration date and download it.