Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Our Sales and Billing department is available from Monday - Friday, 00:00 - 14:00 (UTC). Sales & Billing response may be delayed during weekends.

I need my download product that I payy for

10 years 3 months ago
  • Marius's Avatar
    Topic Author
  • Marius
  • Offline
  • Fresh Boarder
  • Posts: 5
  • Thank you received: 0
Licenses:
JomSocial Expired

I just bought my license and cannot access it !!!

see screenshot please.

This message has an attachment file.
Please log in or register to see it.

10 years 3 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Marius,

Sorry about the inconvenience.

I checked the account skgala and there is an active JomSocial license. Could you let me know which user you used to purchase this license?

I will add it to your account.

Best regards,

10 years 3 months ago
  • Marius's Avatar
    Topic Author
  • Marius
  • Offline
  • Fresh Boarder
  • Posts: 5
  • Thank you received: 0
Licenses:
JomSocial Expired

I stll cannot see it sorry. Username: kgala

Thanks

Attachment kgala.pdf not found

This message has an attachment file.
Please log in or register to see it.

10 years 3 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Marius,

The reason you can't see the license is because you are using another account to check that. Please login with this account: skgala

This is the account you used to purchase that license.

Best regards,

10 years 3 months ago
  • Marius's Avatar
    Topic Author
  • Marius
  • Offline
  • Fresh Boarder
  • Posts: 5
  • Thank you received: 0
Licenses:
JomSocial Expired

Ricardo can you please assign the license to username kgala and not skgala. Please everytime I put in verification code it says user invalid. I do not want to post here all the time and wait 24 hours. I am struggle to get my license.

So please add the license to username kgala and please hurry up.

Attachment helphelp.pdf not found

This message has an attachment file.
Please log in or register to see it.

10 years 3 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Marius,

I sent you the login info to your email. I can't change the license owner to avoid inconvenience with support access.

Best regards,

10 years 3 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Marius,

I sent you the correct login info again.

Thanks for your patience.

Best regards,

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW