Hi,

I just purchased the Standard JomSocial and the paypal payment has been verified and completed ( Transaction ID: #2K749206E9033825P), however, I do not have access to the JS Download. It almost appears as if it wants me to purchase it again within my cart, however, my payment has already been made. Help!

Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Thank you, I was so excited to purchase JomSocial, and then my heart sank when it withdrew my money and wouldn't let me access it. Thank you for your assistance, looking forward to a speedy resolution.

Hi Catlin,

Sorry about the inconvenience. For some reason Paypal set the status of that transaction as "pending review". I added the extension to your account anyway. But if we have problems to receive the money from them we will contact you to send us the payment again. Actually, maybe you could contact them to see what happen with that transaction.

Best regards,

Thank you very much, I've successfully downloaded it. It's strange that they labeled it pending on your end, I'm not sure what happened with that, I may send them an email just out of curiosity and to make sure everything is in order, but to give you some peace of mind, here is a screenshot of my transaction information, verified and completed.

Hi Catlin,

To be honest I don't know why the transaction is under review. If you could contact Paypal about this could be great. Also you could send them a link to this thread if necessary for them to see everything is ok.

Anyway, I think they will approve the transaction soon.

Best regards,