Hi,

I have had a JS account since 2009 under the username Elizab3th. Late last year I tried to log in without any success and all attempts to get password and username failed. I had to create this account Elizab3th2 so I could access this forum for assistance as there is no help support ticket system.

I need to get the original Elizab3th account back as it has all of my downloads and purchase history for the past 5 years.

Please note both Elizab3th and Elizab3th have email addresses for This email address is being protected from spambots. You need JavaScript enabled to view it..

I would very much appreciate it if this could be looked at as I need to raise a support topic for an issue I am having on the site and need to do this as Elizab3th.

Cheers

Hi there.

I'll pass this question to our billing specialist Ricardo, and I'm sure he'll reply as soon it's possible.

Hi Denise,

I deleted the second account and sent you the login info to your email address.

I noticed the email associated with your original account doesn't exists and it was the reason you couldn't reset the password. Please check your email, update the account details and let us know if we can help you with anything else.

Best regards,