ISSUE SUMMARY:
Joomla Version 3.6.2
Following a site restoration using Akeeba Backup, now loading admin panel user engagement and data statistics, just show the loading graphic and never refresh, meaning that I can not access options from the side panel such as configuration etc. Strangely enough on another site that was restored the same way the issue is not appearing, so it doesn't appear to be an Akeeba issue and anyway I have restored many times before without this problem appearing.

STEPS TO REPLICATE:
1 Log into site admin
2 select Components / Jomsocial
3
4
5
RESULT User Engagement & Statistics don't refresh
EXPECTED RESULT User Engagement & Statistics should display
BROWSER Firefox

Hi,

here the topic to tackle that issue:
www.jomsocial.com/forum/installation/345...n-the-reports#166363

this issue related with 3rd party extension.

Regards

Many thanks,
I take it that both module and component should be deactivated?

Hi,

only module :)

Regards