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Cannot See Buttons When wrong log in provided

8 years 4 days ago
  • Robert's Avatar
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  • Robert
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ISSUE SUMMARY:
1Cannot see buttons after wrong log in is provided. please see screen shot
If this is a coding issue, I have no idea how to access css file to fix
if this is a template issue, I have no idea how to fix on my own, please help if you can.
Also search button doesn't line up line up in Guru, see screen shot (Thanks for all of your help with my previous issues, you have been very helpful.)

STEPS TO REPLICATE:
1
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RESULT
EXPECTED RESULT
BROWSER

Attachments:
8 years 4 days ago
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Hi, Robert.

This issue is caused by your template:

ROOT/templates/lifestyleoutpost/XTC/css.php?id=13&file=default

It sets a color that make text not visible. You should contact with template develoepr to help you fix those issues... but it's quite easy to fix and I'd like to help you.

Please, edit your first post here and provide FTP credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
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8 years 4 days ago
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I edited post to so you have the PHPmyAdmin

Is SCP the same thing?

8 years 1 day ago
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HI, Robert.

No :) FTP access not PHPmyAdmin.
In this case files need to be edited - not data base :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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8 years 4 hours ago
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Hi, Robert.

I still need FTP access... PHPmyAdmin is for database. In this case I need to have access to files stored on your server.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 2 hours ago
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you should have SCP access with the cert file I uploaded. Is that the same as FTP?

8 years 39 minutes ago
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Hi, Robert.

Where did you uploaded the file?
No, file is need I just need host adders, user name, password and optionally port to set a FTP connection using FTP client.

I can't use explorer in Joomla! as there are insufficient write rights.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
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Hi, Robert.

I'm really sorry but without FTP I can't help you.
There are insufficient access rights to edit and save files directly in Joomla!
So please, change status of this thread ONLY if you provide FTP credentials.
If you're not sure where to find FTP data - please, contact with your hosting support.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
  • Robert's Avatar
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FTP Access is not supported because FTP is an unsecure protocol. Passwords among other things are transmitted in plain text.

FTP is a File Transfer Protocol, that being said, the appropriate method for transferring files between the server is using SCP (Secure Copy). In order to use secure copy, use the provided username, and the certificate (required for login) to attach to the server.

Furthermore, it is import ant to understand this is a business server and as such will be handled accordingly. If you are unable to transfer files using SCP, then please provide the details of the files that you require and they will be downloaded, put in a zip file and attached to this case.

I look forward to hearing from you ASAP.

Regards,
CJ

7 years 11 months ago
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Hi, Robert.

To not prolong. Just add this code to you template main css file

.login-fields label, p.alert-message {
color: #000;
}

Please, note that this issues are caused by your template... and it was an courtesy that I wanted to fix it for you and spare you looking for an appropriate file.

If you don't want to provide FTP them you may SFTP which is safe protocol with is secure shell File Transfer Protocol so credentials are encrypted.

Now I can't login to your site so Can't provide fix code for buttons issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
Licenses:

Hi, Robert.

Please, give above code to tour tech guy... or contact with your template developers as template caused some other issues to your site as well... it's just styling so it's rather easy to fix.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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