FAQ

Pre-Sales

Is JomSocial available for Joomla 3.6?

Yes, JomSocial's latest version is compatible with Joomla 3.

Does JomSocial support Joomla ACL?

No, JomSocial does not support any form of Joomla ACL at this point in time. However, ACL is on our roadmap.

Can I create a membership-based site with JomSocial?

Yes, but not out of the box. JomSocial does not have built-in membership/subscription facilities to allow this; however, our growing list of extension developers have come up with a number of high quality subscription tools that would meet the most demanding requirements. View membership addons.

What is the price of JomSocial?

Our pricing start at $99 for the standard edition. Our most popular plan costs $149. Visit our pricing page for more details and a table comparing all plans.

If I install JomSocial on my existing Joomla site, will it work with my template and existing users?

Yes. JomSocial uses native Joomla User object and thus existing users will automagically have their own JomSocial profiles. It will also work with your Joomla template, as JomSocial is just another extension in Joomla.

How many users can JomSocial support?

JomSocial does not impose any limit on the number of users you can have in your community; however, please note that a growing community will always consume more resources over time.

Licences

Can I download older versions of JomSocial?

To download older versions of JomSocial, visit our previous versions download page. Note that the downloads area is only accessible to active license holders. If your license has expired, you can easily renew it by clicking the orange renew button on your "My Downloads" page.

What is the cost to renew my license?

6 month renewals are 20% off the original price for the Standard plan, 35% off the original price of the Professional plan and 15% off the original price of the Developer's plan. We aim to make it as easy as possible for you to continue your subscription and enjoy all the new features.

How do I upgrade to the latest version?

We offer two easy way to upgrade to the latest version of JomSocial:

On minor releases we also offer a patch, that you can find on our forum. Stay tuned on facebook or twitter for announcements and information about new versions and patches.

How do I renew my JomSocial's support subscription?

To renew, you need to log in to our site first. Visit My Downloads page and you should be able to view all of your JomSocial purchases. Click the 'renew' button on the JomSocial license that you wishes to renew and follow the on-screen's instruction. 

Can I upgrade from Standard to Professional after I purchase?

Yes, simply go to My Downloads and you'll see a drop down there with upgrade options.

Can I install JomSocial on more than one domain?

Yes, you can install it on as many domains as you want. However, keep in mind, we only support the domain you register with us.

How long is my license good for?

Your license is good for 6 months. During this 6 months period, you get access to our VIP forum support and all the new releases.

I do not need support and updates, so can I download free JomSocial after my license expired?

No, the download area is only available for active subscription holders. We advise you to download the last version of JomSocial before your subscription expires.

Can I continue using JomSocial on my site after my subscription expires?

Yes, absolutely. JomSocial will continue to work exactly as usual; however, you will not be able to download new updates or obtain support without an active subscription.

Requirements

Can JomSocial run as a standalone community without Joomla CMS?

No, JomSocial requires Joomla to be installed on your server first; it is built exclusively for Joomla.

What versions of Joomla CMS are supported?

We provide two JomSocial versions. One for Joomla 2.5, which is no longer being developed, and one for Joomla 3.x which is being developed actively.

Can it run on MSSQL?

No, JomSocial can only run on MySQL/MySQLi databases.

Can I install JomSocial on localhost or multiple domains?

Yes, JomSocial is GPL software that can be installed on an unlimited number of domains. Your freedom is guaranteed

Support

I am having problems with JomSocial. How do I request support?

If you have a "How To" question, please feel free to post it on our community. If your question requires us to login to your site and troubleshoot, please post your question on our support forum.

I need to customize JomSocial. Do you provide such services?

While we try our best to help everyone with minor customizations, our top priority is to assist valid issues that are covered in our support policy. If you need customization and help setting up JomSocial, visit our service department.

What are the support times?

Our dedicated support team is available 24/7, Monday Through Friday. We offer limited support on the weekend as well.

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