Support Documentation Downloading JomSocial
Downloading JomSocial
(2 users)
How to download your JomSocial component
Downloading your component is very easy. Follow these quick steps:
In your download page, you will be able to:
- Download the latest version of JomSocial
- Extend your download access
- Upgrade to Professional/5-site/Unlimited license
- Check your expiry date
- Retrieve Video Key (Only for JomSocial version 1.6.x and previous build)
If you have problems downloading the files, please contact us at billing[at]jomsocial.com
Downloading older releases
You may download any older release if you know the exact version number. Use the link below:
Replace the "YOUREMAIL@YOURDOMAIN.COM" and "ORDER_REFERENCE" with your purchase email and order reference number and VERSION_NUMBER with the version number you're looking for (eg: 1.6.291)
Support scope
We support:
- Installation issues
- Basic configuration
- How-to use questions
We do not support:
- Template design and customizations
- Conflict with other 3rd party component or templates
- Anything that require modifications to the core code, such as adding new customized features.
- Modified JomSocial codes
- Server migration
- 3rd party integration
- Any beta or trial release
- Installation on localhost
- Non JomSocial-related issues
Assistance for the items above is available through our Professional Services or a Consulting engagement.
For any feature requests, please use our uservoice page.
How to obtain support
For all valid license holders, we provide web-based support for the duration of your subscription which will entitle you for free updates as well. Should you require phone or priority support (for guaranteed 12-24 hours response time), please contact us with your requirements through our professional consulting engagement.
1. Product documentation
This page you are seeing is our new documentation page. Documentation will be updated frequently and will contain all the latest and most common support issues. 90% of the time, you should be able to resolve any issues through our documentation.
2. Support forum
If you have a more specific question, you can post it in our support forum. Your question might have been asked before, so please do a quick search before you post any new topic.
Our support team will try to attend support queries within 48 hours of normal working hours. Please observe that we are at GMT+8. You can access the forums here.
This forum uses the same credentials as JomSocial.com main site. If you have an account with JomSocial.com please use the same username and password to access this forum. It helps us identify between paid and unpaid users and help us prioritize your queries.
3. Email
Email is used primarily for exchanging confidential information. Email support will only be entertained after you have posted your queries in our forum and that we request your confidential site details to be passed to us. Should you require phone or priority support (for guaranteed 12-24 hours response time), it is available through our Professional Services or Consulting engagement. Please contact us at support@jomsocial.com with your requirements.
Working Time
Please note that our office operates during normal work week from Monday to Friday. We DO NOT provide support during weekends and public holidays.
