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4 years 1 month ago
  • Rik's Avatar
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  • Rik
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1) I just installed Publisher but it is extremely slow to load. I'm guessing that is because it is loading all of our 600,000+ articles which are 99% JReviews articles.

- If that is the problem, is there a way to avoid loading all of those?

2) In our case, we don't intend to use *any* of those articles for Publisher. Any articles that we would need would be outside of the JReviews categories.

- Is it possible instead to define different categories to load such as a "Publisher" or "News" category only?

Thanks. -- Rik

4 years 1 month ago
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Hi, Rik.

Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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4 years 1 month ago
  • Rik's Avatar
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  • Rik
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JomSocial Active Publisher Expired Socialize Expired

Michal:

I tried to edit the first post to input the credentials but that form isn't there. I believe the credentials input form wasn't there either when I created the message.

-- Rik

4 years 1 month ago
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Hi, Rik.

Please, send me PM with credential via our Community. Just click my name here right above avatar.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 1 month ago
Licenses:

Hi, Rik.

Oh... you have so many articles. Publisher tries to load them all... when I tried to access content section of Publisher I encountered error:

Fatal error: Allowed memory size of 1585446912 bytes exhausted (tried to allocate 80 bytes) in /home/www/html/subs/joomla/libraries/joomla/database/driver/mysql.php on line 425

Memory was exhausted tried to load all articles. And there is no setting to load articles from selected category. Articles are loaded from com_content...

I'll ask Publisher developers for advice. So I mark this thread as Pending Support.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 1 month ago
Licenses:

Hi, Rik.

I talked with iJoomla developers. They ask you to open a support ticket in Publisher forum: www.ijoomla.com/component/kunena/publisher-pro/ and provide administrator and FTP credentials.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 1 month ago
Licenses:

Hi, Rick.

I'm sorry but could you hold on? Publisher developer will answer you hera so you don't have to login and open ticket on iJoomla.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 1 month ago
  • Rik's Avatar
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  • Rik
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  • Junior Boarder
  • Posts: 114
  • Thank you received: 3
Licenses:
JomSocial Active Publisher Expired Socialize Expired

Michal wrote: Hi, Rick.

I'm sorry but could you hold on? Publisher developer will answer you hera so you don't have to login and open ticket on iJoomla.


That's fine. Right now I'm working on setting up a development server for such matters..

4 years 1 month ago
Licenses:

Hi, Rik.

Please, send me FTP credentials via PM.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 1 month ago
Licenses:

Hi, Rik.

Now you can enter all your credentials in special hidden box. Please edit your first post and add credentials to corresponding fields.
Only support staff and you are able to see those values so they are safe.

Please contact us as we didn't hear from you for 2 days.

Is your issue still present?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 1 month ago
  • Rik's Avatar
    Topic Author
  • Rik
  • Offline
  • Junior Boarder
  • Posts: 114
  • Thank you received: 3
Licenses:
JomSocial Active Publisher Expired Socialize Expired

Sorry for the delay in getting our ftp working properly. I've updated the admin credentials in the first post above. So you should now be able to access the site. Please note in the bottom comment area in the form the proper login url since the form rejects it.

4 years 1 month ago
Licenses:

Hi Rick,
I saw the issue and indeed is because of the big amount of data that needs to be processed when publisher is sync with joomla content. You said that you have a lot of articles in some category and you don't need them under publisher, but I am looking in Category manager under Joomla and they are a lot:
www.travel.com/administrator/index.php?o...xtension=com_content
can you please tell me which categories from list are needed in Publisher? or if is easier which are not needed? from the above list? then I will try to limit the query and I hope that publisher area will become faster.
Please advise me.
Regards,
Alin

4 years 1 month ago
  • Rik's Avatar
    Topic Author
  • Rik
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  • Junior Boarder
  • Posts: 114
  • Thank you received: 3
Licenses:
JomSocial Active Publisher Expired Socialize Expired

Alin:

Frankly, none of the current articles on our site would be published. So I just now created a single new category named "Publications" that I can put articles to be published.

Thanks for looking into this. -- Rik

4 years 1 month ago
Licenses:

Hi Rik,
I added a condition in code and only that category will be loaded.
I did some custom changes in the following files:
1. /administrator/components/com_publisher/models/articles.php
2. /administrator/components/com_publisher/helpers/amcharts/daily_chart.php
3. /administrator/components/com_publisher/views/publisher/view.html.php
is good to have a backup of them.
Thanks a lot for your support.
Alin

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