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user..

9 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

hi

I have a problem on my joomsocial I have a user named ICE
I give the rights to be multi-user but after 10 minutes he is only author or administrator, all other rights are removed, today when I tried to login I could not .. for my password was removed. logged in as a superuser and give all the rights back and changed the pasword, 10 mins again so were rights removed. it is mysterious because if someone were steale my password so they would steale my superuser password and not the ICE's.

Could it be something multiciple user or is it something else joomla work?

9 years 5 months ago
Licenses:

Hi.

No, user password wasn't stolen but your user lost right to login to backend.
Resetting ACL permissions for user is quite rare issue but sometimes it happens on some instances.
I'll ask for advice our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: chatidk
9 years 5 months ago
Licenses:
JomSocial Expired Socialize Expired

something new

9 years 5 months ago
Licenses:

Hi.

We're working on it. We need to get to root cause of it...
I'll update you if I only know something more.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
Licenses:

Hi.

We found root cause of this issue - a bug in Joomla!
We already reported it: issues.joomla.org/tracker/joomla-cms/5138
So it should be fixed in future hotfix for Joomla!

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: chatidk
Moderators: Piotr Garasiński
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