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Error 500

6 years 3 months ago
  • Cédric's Avatar
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  • Cédric
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  • Posts: 2
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JomSocial Active GURU Active

Hello,
I purchased Jomsocial professional yesturday. I tried to install it on my Joomla site, but an error 500 occured.

I need your help to solve this problem.

Thanks for your answer.

Cédric Delaye

6 years 3 months ago
Licenses:

HI, Cedric.

Thank you for contacting us.
Your server settings do not meet our system requirements:
upload_max_filesize is set to 2M where it should be 20M
prntscr.com/hh4fdc

documentation.jomsocial.com/wiki/JomSoci..._System_Requirements

Also you should update Joomla! to latest version.

Please, contact your hosting support and increase your server settings, then try again.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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